At a Glance
- Tasks: Handle customer enquiries, coordinate repairs, and resolve complaints with empathy.
- Company: Join a family-run, fast-growing independent used car supermarket.
- Benefits: Monday to Friday hours, 28 days holiday, and free parking.
- Other info: Dynamic environment with excellent progression opportunities.
- Why this job: Build a rewarding career in a supportive team focused on outstanding customer service.
- Qualifications: Strong customer service skills; motor trade experience is a plus.
The predicted salary is between 25445 - 25445 € per year.
Hinckley
£25,445
Hours: Mon 9-6, Tues-Fri 10-6 (38.5 hrs)
Benefits:
- Monday-Friday only, no weekends
- Family run company
- Progression opportunities
- 28 days holiday, free parking
Join one of the UK’s fastest-growing independent used car supermarkets in a dynamic Aftersales Advisor role. You’ll be part of a supportive team focused on delivering outstanding customer service and ensuring smooth communication between customers, warranty providers, and repair agents. This is a fast-paced environment where clear communication, problem-solving, and professionalism are key.
Role Overview:
As an Aftersales Advisor, you will handle inbound and outbound calls, manage customer enquiries, coordinate repairs, and resolve complaints with empathy and efficiency. You’ll keep customers updated, interpret concerns accurately, and ensure their expectations are met throughout the process.
What We’re Looking For as an Aftersales Advisor:
- Strong customer service background (motor trade experience advantageous but not necessary)
- Excellent telephone, PC, and administration skills
- Complaint handling
- Confident, personable, and able to build long-term relationships
- Clear communicator, able to explain complex information simply
- Customer-focused, proactive, and solution-driven
- Resilient, adaptable, and open to feedback
- Technical or vehicle knowledge is an advantage
If you’re motivated, customer-focused, and ready to grow within a thriving automotive business, this role offers a great opportunity to build a rewarding career.
Aftersales Advisor in Leicester employer: Octane Recruitment
Join a family-run company that prioritises employee well-being and growth, offering a Monday to Friday work schedule with no weekends. As an Aftersales Advisor in Hinckley, you'll benefit from 28 days of holiday, free parking, and the chance to progress within one of the UK's fastest-growing independent used car supermarkets, all while being part of a supportive team dedicated to delivering exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales Advisor in Leicester
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling calls as an Aftersales Advisor, make sure you're comfortable speaking clearly and confidently. Role-play with a friend or family member to get the hang of it.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved customer issues. Be ready to share these during your interviews to demonstrate your capability.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Aftersales Advisor in Leicester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can bring your unique background to the Aftersales Advisor role, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the automotive industry and how your skills align with our needs. Keep it friendly and professional – we love a personal touch!
Showcase Your Communication Skills:As an Aftersales Advisor, clear communication is key. In your application, demonstrate your ability to convey complex information simply. Whether it's through your CV or cover letter, let us see your knack for effective communication!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re on your way!
How to prepare for a job interview at Octane Recruitment
✨Know Your Stuff
Familiarise yourself with the company and its services. Understand what makes them one of the UK's fastest-growing independent used car supermarkets. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered outstanding customer service. Think about times when you resolved complaints or built long-term relationships with customers, as these are key aspects of the Aftersales Advisor role.
✨Practice Clear Communication
Since the job involves handling calls and explaining complex information, practice articulating your thoughts clearly. You could even role-play common scenarios with a friend to get comfortable with the types of questions you might face.
✨Be Ready for Problem-Solving
Think of specific instances where you've had to solve problems quickly and effectively. The interviewers will likely want to know how you handle challenges, so having a few solid examples up your sleeve will demonstrate your proactive and solution-driven mindset.
