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For Companies At a Glance
- Tasks: Lead a team, manage customer journeys, and drive service department performance.
- Company: Join a well-established main dealer in Ipswich with a supportive team.
- Benefits: Earn a competitive salary with uncapped bonuses and 25+ days holiday.
- Other info: Genuine career progression opportunities in a dynamic automotive industry.
- Why this job: Take ownership of your role and make a real impact in a fast-paced environment.
- Qualifications: 1+ year main dealer experience and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Location: Ipswich
Hours: Mon-Fri 8:00-17:30 + 1 in 2 Saturday mornings
Salary: £30,000 + uncapped bonus (realistic £40,000+ OTE)
Join a Leading Main Dealer as Their Go-To Senior Advisor
A well-established, high-performing main dealer in Ipswich is seeking an experienced Senior Service Advisor to become the key link between customers, the workshop, and a small team of advisors. This is a hands-on senior role where you'll take ownership of the daily flow of the service department and help drive performance.
Key Responsibilities
- Lead, support, and mentor two Service Advisors
- Manage the full customer journey from booking to handover
- Oversee workshop loading, job progress, and workflow efficiency
- Handle escalations and ensure exceptional customer satisfaction
- Identify upsell opportunities to maximise department profitability
- Maintain accurate records, warranty processes, and compliance
What You'll Bring
- 1+ year main dealer experience (essential)
- Strong communication and customer-facing skills
- Ability to support colleagues and take ownership of daily operations
- Comfortable in a fast-paced, customer-focused environment
- Organised, proactive, and ready for a senior-level challenge
What's On Offer
- Uncapped bonus with achievable £40,000+ OTE
- Supportive, established team environment
- Genuine career progression opportunities
- 25 days holiday + bank holidays, rising to 28 days after 3 years service
Service Advisor/Senior Advisor in Ipswich employer: Octane Recruitment
Contact Detail:
Octane Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor/Senior Advisor in Ipswich
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who work at main dealers. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to service advising. Think about how you can showcase your experience and skills in managing customer journeys and leading teams.
✨Tip Number 3
Dress the part! When you go for interviews, make sure you look professional and ready to represent a leading main dealer. First impressions matter, so show them you mean business!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Service Advisor/Senior Advisor in Ipswich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Service Advisor role. Highlight your main dealer experience and any relevant skills that match the job description. We want to see how you can be the key link between customers and the workshop!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this hands-on senior role. Share specific examples of how you've led teams or improved customer satisfaction in the past.
Show Off Your Communication Skills: Since strong communication is key for this position, make sure your application reflects that. Use clear, concise language and ensure there are no typos or errors. We want to see your professionalism right from the start!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen to join our team!
How to prepare for a job interview at Octane Recruitment
✨Know Your Stuff
Make sure you brush up on your main dealer experience and be ready to discuss specific scenarios where you've excelled. Think about times when you managed customer journeys or handled escalations, as these will be key talking points.
✨Showcase Your Leadership Skills
Since this role involves mentoring other Service Advisors, prepare examples of how you've supported or led a team in the past. Highlight any experiences where you improved workflow efficiency or drove performance in a fast-paced environment.
✨Customer Satisfaction is Key
Be ready to discuss how you ensure exceptional customer satisfaction. Share stories that demonstrate your strong communication skills and how you've turned challenging situations into positive outcomes for customers.
✨Think Profitability
This role is about maximising department profitability, so come prepared with ideas on upselling opportunities. Think about how you can contribute to the bottom line while maintaining high service standards.