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- Tasks: Lead a team, manage customer journeys, and drive service department performance.
- Company: Established main dealer in Ipswich with a supportive team culture.
- Benefits: Competitive salary, uncapped bonus potential, and generous holiday allowance.
- Other info: Genuine career progression opportunities in a fast-paced setting.
- Why this job: Be the key link in a dynamic environment and make a real impact.
- Qualifications: 1+ year main dealer experience and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Location: Ipswich
Hours: Mon-Fri 8:00-17:30 + 1 in 2 Saturday mornings
Salary: £30,000 + uncapped bonus (realistic £40,000+ OTE)
Join a Leading Main Dealer as Their Go-To Senior Advisor
A well-established, high-performing main dealer in Ipswich is seeking an experienced Senior Service Advisor to become the key link between customers, the workshop, and a small team of advisors. This is a hands-on senior role where you'll take ownership of the daily flow of the service department and help drive performance.
Key Responsibilities
- Lead, support, and mentor two Service Advisors
- Manage the full customer journey from booking to handover
- Oversee workshop loading, job progress, and workflow efficiency
- Handle escalations and ensure exceptional customer satisfaction
- Identify upsell opportunities to maximise department profitability
- Maintain accurate records, warranty processes, and compliance
What You'll Bring
- 1+ year main dealer experience (essential)
- Strong communication and customer-facing skills
- Ability to support colleagues and take ownership of daily operations
- Comfortable in a fast-paced, customer-focused environment
- Organised, proactive, and ready for a senior-level challenge
Whats On Offer
- Uncapped bonus with achievable £40,000+ OTE
- Supportive, established team environment
- Genuine career progression opportunities
- 25 days holiday + bank holidays, rising to 28 days after 3 years service
Advisor Services Administrator in Ipswich employer: Octane Recruitment
Contact Detail:
Octane Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Advisor Services Administrator in Ipswich
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who work at main dealers. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to service advisory roles. Think about how you can showcase your experience and skills in managing customer journeys and team dynamics.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look the part when you walk into that interview. A smart appearance shows you're serious about the role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the position. Plus, it’s a great way to reiterate your interest in the role.
We think you need these skills to ace Advisor Services Administrator in Ipswich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your main dealer experience and any relevant achievements that show you can handle the responsibilities of a Senior Service Advisor.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've led teams or improved customer satisfaction in previous positions. Make it personal and engaging!
Showcase Your Communication Skills: Since strong communication is key for this role, ensure your written application is clear and professional. Avoid jargon and keep it straightforward, showing us that you can communicate effectively with customers and colleagues alike.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the hiring process!
How to prepare for a job interview at Octane Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry and the specific role of a Senior Service Advisor. Familiarise yourself with common customer queries, workshop processes, and how to handle escalations effectively.
✨Showcase Your Leadership Skills
Since this role involves mentoring other advisors, be prepared to discuss your leadership style. Think of examples where you've supported colleagues or led a team, and how that experience can translate into this new position.
✨Demonstrate Customer Focus
This job is all about the customer journey, so come ready to share your strategies for ensuring exceptional customer satisfaction. Highlight any past experiences where you’ve turned a negative situation into a positive outcome.
✨Prepare for Performance Questions
Expect questions about how you would drive performance in the service department. Have some ideas ready on how to manage workflow efficiency and identify upsell opportunities, as these are key to maximising profitability.