Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers, answer calls, and help them find the perfect car.
- Company: Join a dynamic team focused on delivering exceptional customer service in the automotive industry.
- Benefits: Enjoy a competitive salary, bonuses, and a supportive work environment.
- Why this job: Be part of a fun team that values your input and helps you grow your skills.
- Qualifications: No prior experience needed; just bring your passion for helping others!
- Other info: Flexible shifts and opportunities for career advancement await you.
Customer Service Advisor
Is this the next step in your career Find out if you are the right candidate by reading through the complete overview below.
Hours: Monday to Friday, Every other weekend between the hours of 8am-7pm (shifts)
Salary: £26,000 + Bonus
Contact Centre Advisor role:
Working alongside the Sales team and the Aftersales team your remit will be to take calls from customers and either run through the offers available on new and used cars, using effective questioning to find out the customers’ needs, advising on prices, time scales, their best options, and any additional offers.
You will be tasked with making appointments for customers to come to site and following up on vehicles purchases to ensure a full and complete customer experience.
You will be liaising with the workshop to book customers vehicles in for general servicing, MOT’s, and repair work, giving customers updates on repair timescales and obtaining approval for any costed work.
You will be working alongside the service department making sure you deliver a high level of customer service to make sure the customers book their vehicle in and to make sure they are always updated.
Requirements:
Having experience within a similar role is needed so someone from a Call Centre or Contact Centre position will be ideal. As the role is working within the Motor Trade; a good knowledge of the trade will be preferable.
You must have excellent Customer Service skills, be a strong communicator and be able to present yourself in a professional manner. A background within a similar sales position will be an advantage.
Company benefits:
Training
Company pension
Employee discountOctane Recruitment
Consultant – Zoe Schofield
NTHOJ
Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries.
We are recruiting across the UK for Vehicle Technician, Vehicle Mechanic, Commercial Vehicle Technician, Diagnostic Technician, Senior Technician, Master Technician, Mobile Vehicle Technician, PDI Technician, Prep Technician, MOT Tester, Fast Fit Technician, LCV Technician, Light Commercial Technician, HGV Technician, Bus Technician, LGV Technician, HGV Engineer, HGV Mechanic, HGV Fitter.
Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments
Customer Service Advisor employer: Octane Recruitment
Contact Detail:
Octane Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarize yourself with the automotive industry, especially regarding new and used cars. Understanding the latest offers and trends will help you engage effectively with customers and demonstrate your expertise during the interview.
✨Tip Number 2
Practice your communication skills by role-playing customer interactions with a friend or family member. This will help you become more comfortable with effective questioning techniques and improve your ability to identify customer needs.
✨Tip Number 3
Research common customer service scenarios and how to handle them. Being prepared with solutions for potential challenges will show your proactive approach and readiness for the role.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your responses during the interview.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Service Advisor position. Understand the key responsibilities, such as taking calls and advising customers on offers, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service or sales. Use specific examples that demonstrate your ability to effectively communicate with customers and meet their needs.
Showcase Your Skills: Mention skills that are crucial for a Customer Service Advisor, such as effective questioning, problem-solving, and the ability to work in a team. Provide examples of how you've used these skills in past roles.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also expresses your enthusiasm for the role. Explain why you want to work in this position and how you can contribute to the Sales and Aftersales teams.
How to prepare for a job interview at Octane Recruitment
✨Know the Product
Familiarize yourself with the range of new and used cars offered by the company. Being able to discuss specific models and their features will show your enthusiasm and preparedness.
✨Practice Effective Questioning
Prepare to demonstrate your ability to ask open-ended questions that uncover customer needs. This skill is crucial for a Customer Service Advisor role, so think of examples from your past experiences.
✨Showcase Your Communication Skills
During the interview, focus on clear and concise communication. Practice explaining complex information in a simple way, as this will be essential when advising customers.
✨Demonstrate Team Collaboration
Since the role involves working alongside the Sales and Aftersales teams, be ready to share examples of how you have successfully collaborated with others in previous roles.
