At a Glance
- Tasks: Be the go-to person for customers, managing their service and repair visits with professionalism.
- Company: Join a busy dealership with a vibrant aftersales department.
- Benefits: Enjoy a competitive salary, bonus opportunities, and 33 days of annual leave.
- Other info: Manufacturer-led training and clear career progression opportunities await you!
- Why this job: Make a real difference in customer experiences while developing your career in the automotive industry.
- Qualifications: Previous experience as a Service Advisor is preferred; strong customer service skills are essential.
Service Advisor role for a busy dealership, working within a fast-paced aftersales department and acting as a key point of contact between customers and the workshop. Great salary, benefits, bonus opportunities and ongoing manufacturer-led training available.
Must have the right to work in the UK and a full UK driving licence.
Location: Portsmouth
Salary: £31,000 per annum, plus bonus OTE £40,600
Job type: Permanent / full-time role
Working hours: Monday to Friday 8am - 6pm, Saturday mornings on a Rota (1 in 4)
Service Advisor Benefits:
- Competitive salary package with bonus / OTE opportunity
- 33 days annual leave including bank holidays, increasing with length of service
- Additional day off to celebrate your birthday
- Contributory pension scheme and life assurance
- 24/7 Employee Assistance Programme for confidential support
- Employee discounts on vehicles, MOTs, parts and servicing
- Manufacturer-accredited training and clear career progression opportunities
Service Advisor Requirements:
- Previous experience as a Service Advisor within a main dealership is preferred
- Strong customer service skills with the ability to build rapport and manage customer expectations professionally
- Excellent administration, communication and interpersonal skills
- Good organisational skills and attention to detail when managing bookings, workshop schedules and customer updates
- Knowledge of systems such as Kerridge, RTC or eDynamix would be advantageous
Service Advisor role:
- Act as the main point of contact for customers during their service or repair visit.
- Manage service walk-in enquiries on behalf of the dealership and ensure customers receive clear, professional support.
- Liaise with workshop and other departments to provide accurate and competitive quotes for required work.
- Check vehicles in and hand them back to customers, ensuring all details are correctly recorded and explained.
- Identify and upsell additional work where appropriate, documenting all findings accurately.
- Carry out duties in line with brand service requirements and maintain high standards of customer satisfaction.
If you would like to know more and be considered for the role, or simply want a Job Pack with more details, please apply.
Service Advisor in Cosham employer: Octane Recruitment
Octane Recruitment is an excellent employer, offering a supportive work culture that values teamwork and professional growth. Located in Birdholme, employees benefit from a comprehensive package including a pension scheme, life assurance, and generous holiday allowance, making it an ideal place for those seeking a rewarding career in the automotive sector.
