At a Glance
- Tasks: Welcome customers, manage bookings, and ensure smooth service operations.
- Company: Join a family-run automotive workshop with a stellar reputation.
- Benefits: Enjoy a competitive salary, no weekend work, and a supportive team.
- Other info: Stable, long-term opportunity in a positive working environment.
- Why this job: Be part of a growing business and make a real difference in customer service.
- Qualifications: Experience in the automotive industry and strong communication skills required.
Salary: £32,000 per annum
Location: Stetchford Birmingham
Hours: Monday to Friday, 8:30am - 5:30pm
Job Type: Full-Time, Permanent
We are a well‑established, family‑run independent automotive workshop with a strong reputation for quality workmanship and excellent customer service. Due to continued growth, we are looking for an experienced Parts / Service Receptionist to join our friendly and professional team.
Responsibilities
- Greeting customers and handling enquiries professionally
- Booking vehicles in for servicing, repairs and MOTs
- Preparing estimates and keeping customers updated on work progress
- Sourcing and ordering automotive parts from suppliers
- Managing parts stock and ensuring efficient parts availability
- Raising job cards, invoices and workshop paperwork
- Processing payments and maintaining accurate records
- Liaising with technicians, suppliers and customers to ensure smooth workflow
- Delivering exceptional customer service at all times
Essential Qualifications
- Previous experience within the automotive industry
- Good automotive parts knowledge and experience
- Strong customer service and communication skills
- Excellent organisational and administrative abilities
- Confident using computer systems and workshop management software
- Ability to work independently and as part of a team
Desirable Qualifications
- Previous Service Advisor or Service Reception experience
- Experience within an independent garage or workshop environment
- Knowledge of vehicle servicing, repairs and MOT processes
Benefits
- Competitive salary of £32,000
- Monday to Friday working hours – no weekends
- Friendly and supportive family‑run business
- Stable, long‑term opportunity
- Positive working environment with a close‑knit team
- Opportunity to play a key role in a growing business
We think you need these skills to ace Parts / Service Advisor in Birmingham
Customer Service
Communication Skills
Automotive Parts Knowledge
Organisational Skills
Administrative Abilities
Computer Systems Proficiency
Workshop Management Software
