At a Glance
- Tasks: Deliver exceptional customer service and manage the complete in-centre journey.
- Company: Join a leading automotive centre with a focus on customer satisfaction.
- Benefits: Enjoy a competitive salary, bonus scheme, extensive training, and 32 days holiday.
- Other info: Great career progression opportunities and a supportive team environment.
- Why this job: Make a real difference by providing trusted advice and building customer loyalty.
- Qualifications: Experience in customer-facing roles and a passion for outstanding service.
Our client is looking for a Customer Service Specialist to join their centre in Mosborough. This is a new position for our client in their automotive centres nationwide. It’s a front-of-house role giving trusted advice and exceptional service to valued customers. This role offers a great salary, benefits, bonus scheme, training programme and career progression.
Location: Mosborough
Pay / salary: Basic: £30,000 + bonus £500 per month OTE: £36,000
Job type: Permanent / Full time role
Shift and schedule: Monday to Friday 08.30 and 17.30 (Set day off in the week) Saturdays 08:30 – 16:00
Benefits for the Customer Service Specialist role:
- Bonus scheme up to £6,000 per year
- Full training provided
- 32 days holiday including Bank Holidays
- Extensive on-going training programme
- Career development: training and Company growth to boost career progression
- Staff discounts on servicing, tyres, and MOTs
- Life Insurance
- Pension scheme
- Employee Assistant Program
- Long service recognition, enhance maternity and paternity leave
- Retail vouchers, eye care vouchers, buy/sell holidays, flu jab, cycle to work scheme, Company events
Job Responsibilities:
- Own the complete in-centre customer journey from arrival through to departure and future bookings
- Deliver outstanding, consistent, and memorable service that builds advocacy and loyalty
- Proactively manage customer expectations, handle queries professionally, and resolve enquiries and complaints with care and speed
- Maintain impeccable front-of-house presentation, merchandising, and brand standards at all times
- Act as the single point of contact for the customer during their visit, ensuring seamless hand-offs to the workshop team
What you’ll need to be considered for the role:
- Proven experience in a customer-facing sales, advisory, or service role (for example retail, automotive, hospitality, or professional services)
- Demonstrable track record of building rapport, handling objections, and closing sales ethically
- Strong verbal and written communication skills with the ability to explain technical information clearly and honestly (training provided)
- Customer-first mindset with genuine passion for delivering outstanding experiences
- High integrity and commitment to ethical selling – comfortable saying “no” when it is the right thing for the customer
- Ability to learn and retain detailed product knowledge across tyres, MOT, servicing and related areas (full training provided)
- Resilient, adaptable, and calm under pressure in a fast-paced retail environment
- Collaborative team player who supports colleagues and shares knowledge
- No driving licence required
If you would like to know more and be considered for the role, or simply want a Job Pack with more details, please apply.
Customer Service Specialist in Beighton employer: Octane Recruitment
Octane Recruitment is an excellent employer, offering a supportive work culture that values teamwork and professional growth. Located in Birdholme, employees benefit from a comprehensive package including a pension scheme, life assurance, and generous holiday allowance, making it an ideal place for those seeking a rewarding career in the automotive sector.
