At a Glance
- Tasks: Be the friendly face for customers, guiding them through their service experience.
- Company: Join a leading dealer group with fantastic brands and a supportive team.
- Benefits: Competitive salary, bonus potential, training programmes, and employee discounts.
- Other info: Enjoy a dynamic work environment with opportunities for career progression.
- Why this job: Make a real difference in customer experiences while building a rewarding career.
- Qualifications: Experience as a Service Advisor and great communication skills are essential.
The predicted salary is between 33733 - 38000 £ per year.
Location: Abingdon, Oxfordshire
Hours: Monday - Friday, Saturday mornings on a rota.
Salary: £33,733 + bonus (OTE 38k+).
We have a new job vacancy for a Service Advisor in Abingdon. This role offers a long‑term career in a leading main dealer group representing fantastic brands, with progression opportunities.
Responsibilities:
- Greet and assist customers when they arrive for scheduled and unscheduled servicing and repairs, acting as the primary point of contact.
- Book vehicles into the workshop, maintain regular updates to customers throughout the service process.
- Support the after‑sales function by working closely with workshop controllers and assisting the Service Manager in the efficient running of a busy department.
- Manage customer expectations professionally, ensuring transparent communication and a high level of service at every touchpoint.
- Upsell additional products and services to both new and returning customers, contributing to departmental growth.
Qualifications:
- Previous experience as a Service Advisor in a car dealership, bodyshop, or independent garage.
- Professional appearance and excellent interpersonal skills.
- Full UK driving licence.
- Willingness to work weekends.
Benefits:
- Access to training programmes
- Company pension scheme
- Employee discount
Automotive Service Advisor — Elevate Customer Experience employer: Octane Recruitment
Join our dynamic team in Abingdon as an Automotive Service Advisor, where we prioritise elevating the customer experience in a supportive and progressive work environment. With access to comprehensive training programmes, a competitive salary with bonus potential, and a strong emphasis on career growth within a leading main dealer group, we offer a fulfilling opportunity for those passionate about the automotive industry. Our culture fosters collaboration and excellence, ensuring that every employee feels valued and empowered to succeed.
StudySmarter Expert Advice🤫
We think this is how you could land Automotive Service Advisor — Elevate Customer Experience
✨Tip Number 1
Get to know the company before your interview! Research their values, brands, and customer service approach. This will help us tailor our answers and show that we’re genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you’ll need to interact with customers regularly. We should role-play common scenarios to boost our confidence and ensure we can handle any situation professionally.
✨Tip Number 3
Prepare some questions for the interviewer! Asking about their customer service strategies or how they support their staff shows that we’re engaged and eager to contribute to their success.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can set us apart from other candidates and reinforce our enthusiasm for the role. Plus, it’s a great way to keep the conversation going!
We think you need these skills to ace Automotive Service Advisor — Elevate Customer Experience
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience as a Service Advisor. We want to see how you've greeted customers, managed bookings, and communicated effectively in previous roles. Tailoring your CV shows us you’re serious about this position!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team in Abingdon. Share specific examples of how you've elevated customer experiences in the past – we love a good story!
Show Off Your Interpersonal Skills:In this role, communication is key. Make sure to highlight your excellent interpersonal skills in your application. We want to know how you’ve managed customer expectations and built relationships in your previous jobs.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at Octane Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of automotive services and the specific brands the dealership represents. Familiarise yourself with common customer queries and how to address them effectively. This will show that you're not just interested in the role, but that you genuinely understand the industry.
✨Showcase Your People Skills
As a Service Advisor, you'll be the face of the dealership. Practice your communication skills and think of examples where you've successfully managed customer expectations or resolved conflicts. Being personable and approachable can set you apart from other candidates.
✨Prepare for Role-Play Scenarios
Expect some role-play during the interview where you might have to handle a difficult customer or upsell a service. Practise these scenarios beforehand so you can demonstrate your problem-solving skills and ability to upsell confidently.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if the company is the right fit for you.
