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Aftersales Advisor Hinckley £25.445
Hours: Mon 96, TuesFri 106 (38.5 hrs)
Benefits: MondayFriday only, no weekends
Family run company
Progression opportunities
28 days holiday, free parking Join one of the UKs fastest-growing independent used car supermarkets in a dynamic Aftersales Advisor role. Youll be part of a supportive team focused on delivering outstanding customer service and ensuring smooth communication between customers, warranty providers, and repair agents. This is a fast-paced environment where clear communication, problem-solving, and professionalism are key.
Role Overview As an Aftersales Advisor, you will handle inbound and outbound calls, manage customer enquiries, coordinate repairs, and resolve complaints with empathy and efficiency. xehkeey Youll keep customers updated, interpret concerns accurately, and ensure their expectations are met throughout the process.
What Were Looking For as an aftersales advisor
- Strong customer service background (motor trade experience advantageous but not necessary)
- Excellent telephone, PC, and administration skills
- Complaint handling
- Confident, personable, and able to build long-term relationships
- Clear communicator, able to explain complex information simply
- Customer-focused, proactive, and solution-driven
