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- Tasks: Lead a busy aftersales department, managing staff and ensuring top-notch customer service.
- Company: Join Octane Recruitment, a leading agency in the automotive and engineering sectors.
- Benefits: Enjoy a competitive salary with bonuses and opportunities for career growth.
- Why this job: Be part of a reputable brand and make a real impact in a dynamic environment.
- Qualifications: Must have 3+ years in aftersales management at a main dealership with prestige brands.
- Other info: Experience with systems like Kerridge and Pinnacle is a plus.
The predicted salary is between 40000 - 50000 £ per year.
Aftersales Manager
Location:Southampton
Salary: up to £50,000 plus bonus, OTE up to £65,000 +
Ref: 28310
We are currently recruiting for an experienced Aftersales Manager for our clients main dealer site in theSouthampton area.
This is a superb opportunity for an Aftersales Manager to work for a busy and well-established main dealer site, working for a fantastic brand.
Aftersales Manager role:
- You will be looking after a busy and professional department where your remit will be to manage all aspects of the department: from day to day running of the Workshop, managing the Technicians / Mechanics to achieve maximum productivity, making sure that the Service Advisors are very customer focused and achieved upselling targets to budget and KPI monitoring.
- You will also be working closely with the senior management to ensure that key objectives and strategies are met, we are looking for someone who is constantly looking to improve the department and to exceed targets.
- You will be an individual who prides themselves on customer service, works well with the staff to get the best out of the department, and someone who will make the department their own. This is a busy department with a strong reputation within the area.
Aftersales Manager requirements:
- We are looking for someone from a large site, prestige brand, and background. It is all about the size of the operation you have run as well as a track record of doing it successfully.
- A proven and solid Aftersales Management background is essential as we need the individual to be of the highest calibre.
- Main Dealership experience is essential. At least 3 years
- Relevant systems experience such as Kerridge, Pinnacle, and 1 Link would also be advantageous
Consultant – Jack Adams – Octane Recruitment
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Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries.
We are recruiting across the UK for Service, Aftersales and Parts – Service Advisor, Warranty Advisor, Warranty Administrator, Aftersales Advisor, Service Team Manager, Senior Service Advisor, Service Manager, Aftersales Manager, Parts Advisor, Parts Administrator, Parts Supervisor, Parts Managers
Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments
Aftersales Manager in Southampton employer: Octane Recruitment
Contact Detail:
Octane Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Manager in Southampton
✨Tip Number 1
Network with professionals in the automotive industry, especially those who have experience in aftersales management. Attend local events or join online forums to connect with others who can provide insights or even referrals for the position.
✨Tip Number 2
Research the specific brand and dealership you are applying to. Understanding their values, customer service approach, and any recent news can help you tailor your conversations during interviews and demonstrate your genuine interest.
✨Tip Number 3
Prepare to discuss your previous experiences in detail, particularly focusing on how you've improved productivity and customer satisfaction in past roles. Use specific examples that highlight your leadership skills and ability to meet KPIs.
✨Tip Number 4
Familiarise yourself with relevant systems like Kerridge, Pinnacle, and 1 Link. If you have experience with these systems, be ready to discuss how you've used them to enhance operations in your previous roles.
We think you need these skills to ace Aftersales Manager in Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in aftersales management, particularly in a main dealership setting. Emphasise your achievements in managing teams, improving productivity, and exceeding targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to lead a busy department. Mention specific examples of how you've successfully managed teams and improved operations in previous roles.
Highlight Relevant Skills: In your application, emphasise your familiarity with relevant systems like Kerridge, Pinnacle, and 1 Link. This will demonstrate your readiness to hit the ground running in the new role.
Showcase Your Leadership Style: Describe your leadership approach in your application. Highlight how you motivate staff, ensure customer satisfaction, and drive sales through effective management of the aftersales department.
How to prepare for a job interview at Octane Recruitment
✨Showcase Your Leadership Skills
As an Aftersales Manager, you'll need to demonstrate your ability to lead a team effectively. Prepare examples of how you've successfully managed technicians and service advisors in the past, focusing on productivity and customer satisfaction.
✨Know the Brand Inside Out
Familiarise yourself with the brand you’ll be representing. Research their values, mission, and any recent news or developments. This will show your genuine interest and help you align your answers with the company's goals.
✨Prepare for KPI Discussions
Be ready to discuss key performance indicators (KPIs) relevant to the role. Think about how you've met or exceeded targets in previous positions and be prepared to share specific metrics that highlight your success.
✨Emphasise Customer Service Excellence
Customer service is crucial in this role. Prepare to discuss your approach to ensuring high levels of customer satisfaction and how you’ve handled challenging situations in the past to maintain a positive customer experience.
