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For Companies At a Glance
- Tasks: Assist customers with vehicle servicing and repairs, ensuring top-notch service.
- Company: Join a leading UK dealer group with fantastic brands.
- Benefits: Competitive salary, bonus potential, training programmes, and employee discounts.
- Why this job: Kickstart your career in a dynamic environment with growth opportunities.
- Qualifications: Experience as a Service Advisor and excellent communication skills required.
- Other info: Work Monday to Friday with 1 in 3 Saturday mornings.
The predicted salary is between 28500 - 36000 £ per year.
We have a new job vacancy available for a Service Advisor in Stevenage. My client is one of the UK's leading main dealer groups in the area representing some fantastic brands. This is a great opportunity for a Service Advisor looking for a long-term career filled with progression opportunities. If you're a Service Advisor currently on the lookout, then apply now!
Service Advisor Duties:
- Greet and assist customers when they arrive for scheduled and unscheduled servicing and repairs, acting as the primary point of contact.
- Book vehicles into the workshop, maintain regular updates to customers throughout the service process.
- Support the after-sales function by working closely with workshop controllers and assisting the Service Manager in the efficient running of a busy department.
- Manage customer expectations professionally, ensuring transparent communication and a high level of service at every touchpoint.
- Upsell additional products and services to both new and returning customers, contributing to departmental growth.
Key Requirements:
- Previous experience as a Service Advisor in a car dealership, bodyshop, or independent garage.
- Professional appearance and excellent interpersonal skills.
- Full UK driving licence.
- Willingness to work weekends.
Company Benefits:
- Access to training programs
- Company pension scheme
- Employee discount
Any applications will be 100% confidential.
Service Advisor in Stevenage employer: Octane Recruitment Ltd
Contact Detail:
Octane Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Stevenage
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who work as Service Advisors. They might have insider info on openings or even refer you directly, which can give you a leg up.
✨Tip Number 2
Prepare for the interview by brushing up on your customer service skills. Think of examples where you've gone above and beyond for customers, as this role is all about managing expectations and providing top-notch service.
✨Tip Number 3
Show your enthusiasm for the brand! Research the dealership and its services, and be ready to discuss how you can contribute to their success. This will demonstrate your commitment and help you stand out from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Service Advisor in Stevenage
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Advisor role. Highlight your previous experience in car dealerships or garages, and showcase your interpersonal skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the Service Advisor position and how your skills align with our needs. Keep it friendly and professional – we love a personal touch!
Showcase Your Customer Service Skills: As a Service Advisor, you'll be the face of our service department. Make sure to highlight any customer service experience you have. We want to know how you've managed customer expectations and provided top-notch service in the past.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be one step closer to joining our fantastic team in Stevenage. Don’t miss out on this opportunity!
How to prepare for a job interview at Octane Recruitment Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Advisor role. Familiarise yourself with the key duties like greeting customers, booking vehicles, and upselling services. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Interpersonal Skills
As a Service Advisor, you'll be the face of the dealership. Practice how you can convey professionalism and warmth during the interview. Think of examples from your past experiences where you've successfully managed customer expectations or resolved issues, as this will highlight your interpersonal skills.
✨Prepare for Scenario Questions
Expect to be asked about how you'd handle specific situations, like dealing with an unhappy customer or managing multiple bookings. Prepare some scenarios in advance and think through your responses. This will help you feel more confident and articulate during the interview.
✨Dress the Part
First impressions matter! Make sure you dress professionally for your interview. A smart appearance not only shows respect for the interviewers but also reflects the professional image expected in a Service Advisor role. It’s all about making a great first impression!
