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For Companies At a Glance
- Tasks: Lead and inspire a team to deliver top-notch customer service in the automotive industry.
- Company: Join a respected, family-run automotive group with a people-focused culture.
- Benefits: Competitive salary, company car option, 25 days holiday, and staff discounts.
- Other info: Enjoy a supportive environment with excellent career growth opportunities.
- Why this job: Make a real impact by leading a successful team and enhancing customer experiences.
- Qualifications: 2+ years of automotive management experience and strong leadership skills.
The predicted salary is between 37500 - 38000 £ per year.
A long-established, family-run automotive group in East Anglia is looking for an experienced Service Manager to lead a successful aftersales team at a modern dealership site. This is an excellent opportunity for someone who thrives on people leadership, operational excellence, and delivering an outstanding customer experience.
Why This Role Stands Out
- £37,500–£38,000 basic salary
- OTE £46,000
- Company car option
- 25 days holiday, rising to 28 days after 3 years
- Accredited manufacturer training
- Staff discounts across the group
- Employment Assistance Programme
- Onsite parking
- Full-time, permanent position
What You’ll Be Doing
- Lead, motivate and develop a team of Service Advisors and Technicians
- Ensure customer satisfaction remains at the highest level, reflected in strong CSI performance
- Maintain excellent relationships with manufacturer partners and ensure full compliance
- Monitor and manage departmental KPIs, ensuring targets are achieved and profitability is maximised
- Drive performance with ambition, aiming to be a top-performing site in all key categories
- Create a positive, supportive environment where the team feels empowered, valued and productive
- Focus on both customer retention and new business opportunities through proactive, innovative approaches
What We’re Looking For
- Minimum 2 years’ automotive management experience
- Strong leadership and communication skills
- Highly organised with excellent attention to detail
- Motivated, proactive, and commercially aware
- Full UK driving licence required
The Environment
You’ll be joining a respected, people-focused automotive group with a strong reputation for developing talent, offering accredited training, and supporting long-term career growth. The culture is friendly, ambitious, and built on valuing its people as its greatest asset.
Service Manager employer: Octane Recruitment Ltd
Contact Detail:
Octane Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who might know about openings for Service Managers. A friendly chat can sometimes lead to opportunities that aren't even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they treat their staff and customers. This will help you tailor your answers and show that you're a perfect fit for their team.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've motivated teams or improved customer satisfaction in previous roles. This is your chance to shine and demonstrate why you're the right choice for the Service Manager position.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to submit your application and keep track of your progress. Plus, it shows you're genuinely interested in joining our fantastic team!
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your automotive management experience and any leadership roles you've had. We want to see how you can lead a team and drive performance!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Service Manager role. Share specific examples of how you've delivered outstanding customer experiences and led teams to success. We love a good story!
Showcase Your Achievements: When detailing your work history, focus on your achievements rather than just duties. Use numbers and KPIs to demonstrate how you've improved customer satisfaction or increased profitability. We’re all about results here at StudySmarter!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at Octane Recruitment Ltd
✨Know Your Stuff
Make sure you brush up on your automotive knowledge and the specific services offered by the company. Familiarise yourself with their values and how they prioritise customer satisfaction, as this will show your genuine interest in the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you motivated your team or improved performance. This is crucial for a Service Manager role, so be ready to discuss your leadership style and how you empower others.
✨Understand KPIs and Performance Metrics
Get comfortable with key performance indicators relevant to the automotive industry. Be prepared to discuss how you've monitored and achieved targets in previous roles, as this will demonstrate your ability to drive performance and profitability.
✨Ask Insightful Questions
Prepare thoughtful questions that reflect your understanding of the role and the company. Inquire about their approach to customer retention and how they support their staff's development. This shows you're not just interested in the job, but also in contributing to the company's success.