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- Tasks: Assist customers in booking their vehicles and provide top-notch service.
- Company: Busy dealership with a focus on customer satisfaction.
- Benefits: Competitive salary, bonus opportunities, and a company pension scheme.
- Why this job: Join a dynamic team and enhance your customer service skills in the motor trade.
- Qualifications: 2 years' experience in the motor trade and a strong customer service background.
- Other info: Confidential application process and supportive work environment.
The predicted salary is between 30000 - 42000 £ per year.
Overview: Service Advisor Vacancy – Chippenham. Salary: £30,000 Basic + Bonus & Overtime. Working Hours: Monday - Friday 8am - 6pm, 1 in 3 Saturday mornings.
Role: This Service Advisor position entails dealing with the customer as they wish to book their vehicle into the workshop. Delivering high levels of customer service you will find their requirements and advise on cost, timescale and what exactly will happen. The role is with a busy dealership that requires someone who can deal with the volumes while delivering a high standard of customer service.
Responsibilities:
- Deal with customers to book their vehicle into the workshop and provide high levels of customer service, advising on cost, timescale and what will happen.
- Manage high volumes in a busy dealership while maintaining quality service.
Requirements:
- The right individual must have previous motor trade experience. We may consider someone from an independent garage who can show knowledge, confidence and a driven manner.
- Have a steady work history.
- At least 2 years’ experience working within the motor trade / car dealership as a Service Advisor.
- Pinnacle or Kerridge experience is preferable but not essential. Experience with some dealership system.
- Looking for a confident, friendly and professional individual with a strong customer service background.
Benefits:
- Competitive starting salary
- Company pension scheme
All applications will be treated with the utmost confidentiality.
Service Advisor employer: Octane Recruitment Ltd
Contact Detail:
Octane Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Get to know the dealership before your interview! Research their services, values, and customer feedback. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different situations with customers, especially when booking vehicles. Being able to demonstrate your problem-solving skills can really set you apart.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips about the dealership culture and what they look for in a Service Advisor.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the motor trade and customer service. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service Advisor role. Share specific examples of how you've delivered excellent customer service in the past – we love a good story!
Show Off Your Knowledge: If you’ve got experience with Pinnacle or Kerridge, make sure to mention it! Even if you don’t, let us know about any dealership systems you’re familiar with. We appreciate candidates who are eager to learn and adapt.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at Octane Recruitment Ltd
✨Know Your Stuff
Make sure you brush up on your motor trade knowledge before the interview. Familiarise yourself with common vehicle issues, service processes, and dealership systems like Pinnacle or Kerridge. This will show that you're not just a friendly face but also someone who knows what they're talking about.
✨Customer Service is Key
Since this role revolves around delivering high levels of customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Think about how you handled difficult situations and what you did to ensure customer satisfaction.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common questions related to the role, such as how you would manage high volumes of work while maintaining quality service. This will help you articulate your thoughts clearly and confidently during the actual interview.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A polished appearance can convey your seriousness about the role and your respect for the company. Remember, you want to reflect the high standards of customer service that the dealership prides itself on.
