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For Companies At a Glance
- Tasks: Diagnose vehicle issues and provide technical support using cutting-edge diagnostic tools.
- Company: Family-owned automotive business with a focus on innovation and customer satisfaction.
- Benefits: 30 days holiday, competitive salary, and opportunities for professional development.
- Why this job: Join a supportive team and work with the latest technology in the automotive industry.
- Qualifications: Experience with PSA/Stellantis and strong problem-solving skills required.
- Other info: Enjoy modern office amenities and a collaborative work environment.
The predicted salary is between 42000 - 45000 £ per year.
Overview
Online Vehicle Diagnostic Technician — Location: Nottingham (office based). Salary: Negotiable depending on experience (between £42,000-£45,000) rising to £55,000. Working hours: Monday to Friday, 8:15 am – 5:15 pm (42.5 hours). No weekends.
About the role
Family-owned business in Nottingham providing automotive virtual diagnostic and programming services to customers across Europe. The role involves in-depth diagnosis, module programming, key programming, staying current with latest procedures, and a passion for future technology in the motor trade.
Responsibilities
- Diagnose and troubleshoot vehicle issues using the company's diagnostic tools through the remote diagnostic portal.
- Provide technical support and repair advice to customers and their technicians via chat, mail, or phone.
- Interpret diagnostic codes and data, and recommend corrective actions to ensure a fix on the first contact.
- Maintain equipment and software updates, and continuously learn new techniques and tools.
- Work collaboratively with team members, sharing insights and best practices.
- Maintain accurate records of diagnostic procedures and outcomes.
- Ensure high levels of customer satisfaction through excellent service quality.
Qualifications
- PSA experience / Stellantis is a must.
- NVQ Level 3, City & Guilds qualification, or equivalent highly preferred.
- PSA / Stellantis background would be highly advantageous.
- Excellent knowledge of mechanical, electronics, and electrical components of vehicles.
- Proficient in using automotive diagnostic software and equipment.
- Strong problem-solving skills, attention to detail, and excellent communication skills.
- Ability to work independently and as a real team player with a solution-oriented approach.
Benefits
- 30 days holiday including bank holidays (increasing with length of service).
- Competitive salary based on experience with excellent employment conditions.
- Opportunities for professional development and certifications.
- Supportive and innovative work environment.
- Modern office amenities (canteen, pool table, darts, table tennis).
Online Diagnostic Technician employer: Octane Recruitment Ltd
Contact Detail:
Octane Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online Diagnostic Technician
✨Tip Number 1
Network like a pro! Reach out to people in the automotive industry, especially those with experience in PSA or Stellantis. A friendly chat can lead to insider info about job openings that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! If you’ve got experience with diagnostic tools, make sure to demonstrate that during interviews. Bring examples of how you’ve solved tricky problems in the past – it’ll show you’re the real deal.
✨Tip Number 3
Stay updated on tech trends! The automotive world is always changing, so keep learning about new diagnostic techniques and tools. Mentioning recent advancements in your conversations can really impress potential employers.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are passionate about joining our team. It shows initiative and gives you a better chance to stand out from the crowd.
We think you need these skills to ace Online Diagnostic Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Online Diagnostic Technician role. Highlight your experience with PSA/Stellantis and any relevant qualifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for automotive technology and explain why you’re excited about this role. Let us know how you can contribute to our family-owned business.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled tricky vehicle issues in the past. We love seeing candidates who can think on their feet and provide solutions right away!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Octane Recruitment Ltd
✨Know Your Stuff
Make sure you brush up on your PSA experience and Stellantis knowledge. Be ready to discuss specific diagnostic tools and techniques you've used in the past. This shows you're not just familiar with the basics but can dive deep into the technical aspects.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've diagnosed and resolved vehicle issues in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your analytical thinking and ability to fix problems efficiently.
✨Communicate Clearly
Since you'll be providing support via chat, mail, or phone, practice explaining complex technical concepts in simple terms. Think about how you would explain a diagnostic issue to a customer who might not have a technical background. Clear communication is key!
✨Be a Team Player
Highlight your collaborative experiences during the interview. Share instances where you worked with team members to solve problems or improve processes. This will show that you value teamwork and are willing to share insights and best practices.
