Are you passionate about providing exceptional customer service and making a real impact in a busy, friendly team? Join us as a Service Advisor and be the vital link between our valued customers and a trusted team dedicated to quality automotive care. This is your chance to grow your career in a supportive, family-run environment where your skills are genuinely appreciated.
Overview:
As a Service Advisor, you will be the face of our workshop, ensuring a smooth experience for our customers from their first contact to vehicle pickup. Your role is central to helping drivers get back on the road safely and efficiently while contributing to a welcoming and professional atmosphere.
Key Responsibilities:
- Communicate clearly and effectively with customers both face-to-face and over the phone, explaining repairs in an understandable way
- Manage a busy workload efficiently, scheduling work and liaising with technicians to ensure smooth workshop operations
- Contact customers to discuss vehicle repairs and gain approval for work needed
- Order parts from suppliers, update the system when parts arrive, and ensure workflow continues seamlessly
- Respond to email enquiries, schedule bookings, and support administrative tasks to keep the branch running effectively
- Work collaboratively as part of a team, assisting managers and upholding company policies and procedures
- Participate in ongoing training and skills development to stay current and confident in your role
Must-Have Skills & Experience:
- Strong customer service skills, with excellent communication abilities
- Confident in using computers and making/receiving phone calls
- Ability to stay organized and maintain quality service in a fast-paced environment
Nice-to-Have:
- Industry experience (not essential but preferred)
What We Offer:
- A competitive basic salary of £28,000 - £30,000, with bonus potential up to £32,000
- No Sundays or bank holidays to work
- Pension scheme, staff discounts, and long service incentives
- Opportunities for career growth and development within a supportive and inclusive workplace
- Company social events and team bonding activities
Ref: KGOJ 31816
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Automotive Service Advisor in Nottingham employer: Octane Recruitment Ltd
Join a thriving fast-fit automotive business in Buxton, where your career can flourish in a supportive and dynamic workshop environment. With a strong emphasis on employee development, our client offers extensive training programmes, generous benefits including 32 days of holiday, and a bonus scheme, ensuring that you are well-equipped to excel in your role as Assistant Workshop Manager. Experience a culture of teamwork and continuous improvement, where your contributions are valued and recognised, making it an excellent place for meaningful and rewarding employment.
