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For Companies At a Glance
- Tasks: Be the go-to person for customers, ensuring smooth service and repair processes.
- Company: Join a thriving dealership with a focus on customer satisfaction.
- Benefits: Competitive salary, uncapped bonuses, and ongoing training opportunities.
- Why this job: Make a real difference in customer experiences while advancing your career.
- Qualifications: Experience as a Service Advisor in a dealership is essential.
- Other info: Enjoy a supportive environment with great career growth potential.
The predicted salary is between 28000 - 40000 £ per year.
Location: Hatfield
Salary: Basic from £28,000 + uncapped bonus OTE up to £40k+
Hours: Monday–Friday 08:00–18:00 (1-hour lunch); Saturday 08:30–16:00 (on rota, 1 in 4 weekends)
About the Role
We are seeking an experienced and customer-focused Service Advisor to join our successful dealership team. This is a fantastic opportunity for a motivated individual who enjoys working in a fast-paced environment, providing exceptional service, and building long-term relationships with customers. As a Service Advisor, you will be the vital link between the customer and the workshop, ensuring all service and repair work is communicated clearly, efficiently, and professionally.
Responsibilities
- Greet customers professionally and act as their main point of contact throughout the service process.
- Accurately book vehicles in for service and repair work, ensuring workshop schedules run smoothly.
- Provide clear explanations of service and repair requirements, costs, and estimated completion times.
- Liaise with technicians and parts departments to ensure a seamless customer experience.
- Maintain accurate records of customer interactions and vehicle history.
- Upsell additional products or services where appropriate to enhance the customer experience.
- Ensure every customer leaves fully satisfied with the service provided.
About You
To be successful in this Service Advisor role, you must have:
- Proven Service Advisor experience within a franchised dealership or reputable independent garage.
- Excellent communication and customer service skills.
- Strong organisational abilities with attention to detail.
- A proactive, positive attitude and ability to work under pressure.
- A full UK driving licence.
- Candidates from non-automotive sales roles will not be considered for this position — Service Advisor experience within the motor trade is essential.
What’s on Offer
- Competitive basic salary from £28,000 (depending on experience)
- Uncapped OTE potential of up to £9,600 per year
- Monday to Friday schedule with a fair 1 in 4 Saturday rota
- Ongoing training and manufacturer support
- Excellent career development opportunities within a growing group
How to Apply
If you’re an experienced Service Advisor ready to take the next step in your career with a forward-thinking dealership, apply today or contact us for more information.
Service Advisor in Hatfield employer: Octane Recruitment Ltd
Contact Detail:
Octane Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Hatfield
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Service Advisor role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Practice your pitch! When you get the chance to meet potential employers or recruiters, have a quick summary of your experience ready. Highlight your customer service skills and how you can be the vital link between customers and the workshop.
✨Tip Number 3
Be proactive! If you see a dealership you’re interested in, don’t wait for them to post a job. Pop in, introduce yourself, and express your interest in joining their team as a Service Advisor. It shows initiative and can make a lasting impression.
✨Tip Number 4
Apply through our website! We’ve got all the latest openings listed, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications and follow up if needed.
We think you need these skills to ace Service Advisor in Hatfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Service Advisor. We want to see how your skills match the job description, so don’t be shy about showcasing your customer service and organisational abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Share specific examples of how you've provided exceptional service in the past – we love a good story!
Be Professional Yet Personable: When writing your application, keep it professional but let your personality shine through. We’re looking for someone who can build relationships with customers, so show us your friendly side!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Octane Recruitment Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of service processes and common repairs. Being able to discuss specific services and their benefits will show that you’re not just a people person, but also someone who understands the technical side of things.
✨Customer Service Focus
Prepare examples of how you've provided exceptional customer service in the past. Think about situations where you turned a negative experience into a positive one. This will demonstrate your ability to build long-term relationships with customers, which is key for this role.
✨Practice Your Communication Skills
Since you'll be the main point of contact for customers, practice explaining complex information in simple terms. Role-play with a friend or family member to get comfortable with discussing service requirements and costs clearly and professionally.
✨Show Your Organisational Skills
Be ready to talk about how you manage your time and keep track of multiple tasks. Share specific strategies you use to ensure workshop schedules run smoothly and how you maintain accurate records of customer interactions.
