Salary: £33,000 Basic Salary | OTE £38,000 + Overtime
Hours: 45.5 Hours Per Week, Monday to Friday, 8:00am - 6:00pm, with Saturday Mornings on a Rota Basis
Job Reference: 31916
Why Apply
- £33,000 Basic Salary with OTE of £38,000
- Additional Overtime Available for Saturday Mornings
- Saturday Rota 8:00am - 1:00pm, Paid as Overtime
- One Early Finish in Return for a Weekly Late Finish
- Opportunity to Work Within a Premium Automotive Dealership
- Varied Service Advisor Role with Customer and Workshop Responsibilities
- Work Closely with an Established Aftersales and Workshop Team
- Welcome customers and provide a professional, friendly service throughout their visit
- Book vehicles into the workshop and confirm servicing and repair requirements
- Liaise with technicians and the workshop team to ensure work is completed efficiently
- Keep customers informed of vehicle progress, additional repairs and completion times
- Provide accurate repair estimates and explain recommended maintenance work
- Raise and process repair orders using Kerridge DMS
- Maintain accurate customer and vehicle records
- Coordinate vehicle collections and deliveries
- Process invoices and ensure all completed work is accurately charged
- Manage subcontracted repairs and associated administration
- Support warranty processes and maintain relevant documentation
- Promote relevant accessories and additional services
- Help maximise workshop efficiency, profitability and customer satisfaction
- Previous experience as a Service Advisor, Automotive Service Advisor, Service Receptionist or Aftersales Advisor
- Strong customer service and communication skills
- Previous experience using Kerridge DMS is essential
- Good organisational skills with the ability to manage multiple tasks
- Confident providing repair estimates and explaining technical information to customers
- Experience with workshop bookings, invoicing and service administration
- Excellent attention to detail and accurate record-keeping skills
- Professional presentation and a customer-focused approach
- Maths GCSE Grade 5 (C) or above
- Full UK Driving Licence
Service Advisor - Guildford employer: Octane Recruitment Ltd
Join a thriving fast-fit automotive business in Buxton, where your career can flourish in a supportive and dynamic workshop environment. With a strong emphasis on employee development, our client offers extensive training programmes, generous benefits including 32 days of holiday, and a bonus scheme, ensuring that you are well-equipped to excel in your role as Assistant Workshop Manager. Experience a culture of teamwork and continuous improvement, where your contributions are valued and recognised, making it an excellent place for meaningful and rewarding employment.
