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For Companies At a Glance
- Tasks: Provide top-notch customer service and manage enquiries in a dynamic contact centre.
- Company: Join a leading Fleet Management company known for staff retention and growth.
- Benefits: Enjoy a competitive salary, pension scheme, healthcare, and increased holiday with service.
- Why this job: Work just half the year with a 4 days on/4 days off schedule!
- Qualifications: Customer service experience and excellent communication skills are essential.
- Other info: Great career progression opportunities and a supportive team environment.
The predicted salary is between 25375 - 25375 £ per year.
Location – Alfreton
Salary – £25,375 plus great career progression
Working hours – 4 days on / 4 days off, 1pm till midnight
Do you want to work for only half the year? Join an established Fleet Management company that prides itself on staff retention, progression, and training. My client is looking for someone to hit the ground running as a Fleet Service Advisor in Alfreton.
Company Benefits
- Enrolment into Pension Scheme
- Healthcare Scheme
- Cycle to work scheme
- Recruitment Incentive Awards
- Increased holiday with service
- Free onsite Parking
Key Responsibilities
- Provide excellent standards of customer service
- Demonstrate tremendous customer care and rapport building
- Use good listening skills to identify customer needs
- Deal with all internet, email and phone enquiries
- Confidently make and answer calls in a professional manner whilst adhering to company policies and following best practice
- Work as part of a team to achieve personal and department objectives
- Manage, respond and log all incoming email enquiries on appropriate systems
- Keep and update reports and call logs
Requirements
- Customer service experience within a contact centre or retail/sales
- Experience as first contact with customers
- Dealing with emergency breakdowns and general defects/compliance events
- Liaising with various suppliers to arrange onsite bookings or workshop appointments, managing cases from start to finish
- Ability to prioritise and identify services required for warranty, damage
- Chasing updates and keeping accurate records of all calls and notes, keeping customer updated throughout
- Understanding compliance importance
- Excellent communication skills – via phone and email
- Ability to adapt and work well with people
- Well‑spoken and uses professional and polite mannerisms
- Good listening skills
- Dedication – longevity and/or progression within the company
- Good IT skills, especially Microsoft Excel
If it is something you’re looking for, please submit your application and we’ll discuss the role and your CV. Please note all applications will be strictly confidential and we won’t send your CV out without talking with you first.
Consultant: Kalum Green – Octane Recruitment
Fleet Service Advisor - South Normanton employer: Octane Recruitment Ltd
Contact Detail:
Octane Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fleet Service Advisor - South Normanton
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you admire about them during your interview.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing excellent service, think of examples from your past experiences that highlight your ability to handle enquiries and build rapport with customers.
✨Tip Number 3
Be ready to demonstrate your IT skills! Brush up on Microsoft Excel and any other relevant software. You might be asked to showcase your abilities, so having a few examples ready will impress the interviewers.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Remember, we’re here to help you every step of the way!
We think you need these skills to ace Fleet Service Advisor - South Normanton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant roles you've had in contact centres or retail.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Fleet Service Advisor role. Mention your dedication to customer care and how you can contribute to our team.
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your application showcases your excellent written and verbal skills. Use clear and professional language throughout your CV and cover letter.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and get the ball rolling on your potential new career with us!
How to prepare for a job interview at Octane Recruitment Ltd
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss how you've handled customer queries in the past, especially in a contact centre or retail environment. Think of specific examples where you demonstrated excellent customer care and rapport building.
✨Familiarise Yourself with the Company
Do some research on the Fleet Management company you're interviewing with. Understand their values, mission, and what sets them apart in the industry. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Practice Your Communication Skills
Since the role involves a lot of phone and email communication, practice speaking clearly and professionally. You might even want to do a mock interview with a friend to get comfortable with articulating your thoughts and responding to questions in a polite manner.
✨Prepare for Scenario Questions
Expect to be asked about how you'd handle specific situations, like dealing with emergency breakdowns or managing customer expectations. Think through potential scenarios and how you would approach them, focusing on your problem-solving and prioritisation skills.