We are recruiting for an experienced Assistant Service Manager, Senior Service Advisor or Aftersales Advisor to join a well-established, family-run main dealership in Epsom. Applicants must have previous Service Advisor experience within a busy automotive dealership, a strong understanding of service and repair processes, a Full UK Driving Licence and the right to work in the UK. No specific formal qualification is required.
Assistant Service Manager Company Benefits
- Birthday off
- Holiday allowance increasing with service
- Company pension scheme
- Life assurance for pension members
- Discounts on vehicles, servicing, parts and accessories
- Cycle to Work scheme
- Occupational health and 24/7 employee support
- Recruitment referral payments
- Ongoing training and career development
Responsibilities & Requirements
- Support the daily operation of a busy dealership service department
- Manage customer service and repair enquiries, bookings and workshop capacity
- Liaise with technicians and Workshop Controllers to monitor repair progress
- Keep customers informed and resolve service-related enquiries
- Explain completed repairs and future maintenance recommendations
- Identify suitable opportunities for additional repairs and service plans
- Support warranty administration, dealership systems and accurate service records
- Previous automotive Service Advisor experience within a busy main dealership – essential
- Strong knowledge of vehicle servicing, repairs and aftersales processes
- Excellent customer service, communication and organisational skills
- Confidence managing workshop bookings and customer expectations
- Good understanding of dealership administration and systems
- Full UK Driving Licence – essential
- Right to work in the UK
- Previous Senior Service Advisor experience would be advantageous. Kerridge dealership management system experience and familiarity with Volkswagen Group vehicles are desirable but not essential.
All applications will be handled in the strictest confidence.
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Assistant Service Manager in Epsom employer: Octane Recruitment Ltd
Join a thriving fast-fit automotive business in Buxton, where your career can flourish in a supportive and dynamic workshop environment. With a strong emphasis on employee development, our client offers extensive training programmes, generous benefits including 32 days of holiday, and a bonus scheme, ensuring that you are well-equipped to excel in your role as Assistant Workshop Manager. Experience a culture of teamwork and continuous improvement, where your contributions are valued and recognised, making it an excellent place for meaningful and rewarding employment.
