At a Glance
- Tasks: Deliver exceptional customer experiences in a dynamic retail environment.
- Company: Join a leading automotive retail centre in Newark.
- Benefits: Competitive salary, bonuses, extensive training, and great staff discounts.
- Other info: Enjoy career progression opportunities and a supportive team culture.
- Why this job: Make a real impact by providing outstanding service to customers.
- Qualifications: Passion for customer service and at least 1 year of face-to-face experience.
The predicted salary is between 31500 - 38500 £ per year.
Join a dynamic retail centre in Newark as a Customer Service Advisor where you'll deliver exceptional face-to-face customer experiences in the automotive industry. This is a customer facing role dealing with people mainly face to face but also over the phone. All you need to be applicable for this position is a passion for customer service, and at least 1 year's experience dealing with customers F2F.
Our client is offering an excellent salary, great benefits, full training, progression and even bonus.
- Basic: £30,000 OTE £36,000
- Shift and schedule: Monday to Friday 08.30 and 17.30 (Set day off in the week) Saturdays 08:30 - 16:00
- Location: Newark
Benefits for the Customer Service Advisor role:
- Staff discounts on servicing, tyres, and MOTs
- Full training provided
- 32 days holiday including Bank Holidays
- Extensive on-going training programme
- Career development: training and Company growth to boost career progression
- Bonus scheme up to £6,000 per year
- Life Insurance
- Pension scheme
- Employee Assistant Program
- Long service recognition, enhanced maternity and paternity leave
- Retail vouchers, eye care vouchers, buy/sell holidays, flu jab, cycle to work scheme, Company events
Job Responsibilities of a Customer Service Advisor:
- Own the complete in-centre customer journey from arrival through to departure and future bookings
- Be honest with the customer about what services/products their vehicle needs
- Act as the single point of contact for the customer during their visit, ensuring seamless hand-offs to the workshop team
- Deliver outstanding, consistent, and memorable service
- Proactively manage customer expectations, handle queries professionally, and resolve enquiries and complaints with care and speed
- Maintain impeccable front-of-house standards at all times
What we need:
- Proven experience in a customer-facing position
- Strong communication skills with the ability to explain technical information clearly and honestly (training provided)
- Real passion for customer service
- Ability to learn and retain detailed product knowledge (full training provided)
- Resilient, adaptable, and calm under pressure in a fast-paced retail environment
- Collaborative team player who supports colleagues and shares knowledge
- High integrity and commitment to ethical selling - comfortable saying "no" when it is the right thing for the customer
- No driving licence required
If you would like to know more and be considered for the role, or simply want a Job Pack with more details, please apply.
Customer Service Advisor employer: Octane Recruitment Ltd
Join a thriving fast-fit automotive business in Buxton, where your career can flourish in a supportive and dynamic workshop environment. With a strong emphasis on employee development, our client offers extensive training programmes, generous benefits including 32 days of holiday, and a bonus scheme, ensuring that you are well-equipped to excel in your role as Assistant Workshop Manager. Experience a culture of teamwork and continuous improvement, where your contributions are valued and recognised, making it an excellent place for meaningful and rewarding employment.
