At a Glance
- Tasks: Support the aftersales team and ensure top-notch customer service.
- Company: Join a well-established dealership with a forward-thinking approach.
- Benefits: Enjoy generous holidays, pension scheme, and employee discounts.
- Other info: Fast-paced environment with great career development opportunities.
- Why this job: Perfect for those passionate about customer service and team leadership.
- Qualifications: Experience in aftersales and a full UK driving licence required.
The predicted salary is between 36000 - 50000 € per year.
Location: Coulsdon
Salary: £36,000 basic per annum plus bonus, OTE £50,000
Hours: Monday to Friday, 8:00am to 6:00pm, Saturdays on rota
We are pleased to present an exciting opportunity for an experienced Assistant Service Manager to join a successful and well established main dealership based in Coulsdon. This position offers the chance to play a key role in a busy Aftersales department, supporting day to day operations and ensuring an exceptional level of customer service. This role is ideal for someone who is passionate about delivering high standards, confident in leading a team, and looking to develop their career within a respected and forward thinking dealer group. If you thrive in a fast paced environment and enjoy working closely with both customers and colleagues, this is a fantastic next step.
Benefits
- Generous holiday
- Pension Scheme
- Career opportunities
- On-site parking
- Employee discount across all Group companies, including special offers.
Role
- Support the day‑to‑day running of the front‑of‑house aftersales operation, ensuring an efficient and professional customer journey
- Assist in leading, motivating, and developing the Service Advisor team to maintain high levels of performance and customer care
- Help manage customer queries and complaints while working closely with the workshop to ensure smooth workflow and strong service standards
Requirements
- Previous experience in a main dealer aftersales environment, ideally with a strong background as a Service Advisor
- Confident in supporting and guiding a front‑of‑house team while delivering excellent customer service and handling escalated queries
- A full UK driving licence is required
How to Apply
To apply for this vacancy, please send your CV, and I will contact you upon receipt. All applications will be treated with the utmost confidentiality.
Assistant Service Manager in Coulsdon employer: Octane Recruitment Ltd
Join a respected and forward-thinking dealer group in Coulsdon as an Assistant Service Manager, where you will thrive in a dynamic environment that prioritises exceptional customer service and team development. With generous holiday allowances, a robust pension scheme, and employee discounts across all Group companies, this role not only offers competitive earnings but also significant opportunities for career advancement within a supportive work culture. If you are passionate about leading a team and delivering high standards, this is the perfect opportunity to elevate your career.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Service Manager in Coulsdon
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who might know about openings at dealerships. A friendly chat can sometimes lead to opportunities that aren't even advertised.
✨Tip Number 2
Prepare for the interview by researching the dealership and its values. Show us you’re not just another candidate; demonstrate your passion for customer service and how you can contribute to their success.
✨Tip Number 3
Practice common interview questions related to team leadership and customer service. We want to hear how you’ve handled tough situations in the past, so have some examples ready to go!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the role. Plus, it’s a great way to reiterate why you’d be a perfect fit.
We think you need these skills to ace Assistant Service Manager in Coulsdon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Assistant Service Manager role. Highlight your previous experience in a main dealer aftersales environment and any leadership roles you've had.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about delivering high standards in customer service. Share specific examples of how you've led teams or handled customer queries effectively.
Showcase Your Achievements:Don’t just list your responsibilities; show us what you’ve achieved in your previous roles. Use numbers or specific outcomes to demonstrate your impact, like improved customer satisfaction scores or team performance.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Octane Recruitment Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Assistant Service Manager role. Familiarise yourself with the key responsibilities, such as supporting the aftersales operation and leading a team. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Customer Service Skills
Since this role is all about delivering exceptional customer service, be prepared to share specific examples from your past experiences. Think of situations where you successfully handled customer queries or complaints, and how you motivated your team to maintain high service standards.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the dealership's culture, team dynamics, and future goals. This shows that you're genuinely interested in the company and helps you assess if it's the right fit for you.
✨Dress the Part
First impressions matter, so dress professionally for your interview. Aim for smart attire that reflects the dealership's image. This not only boosts your confidence but also signals your seriousness about the role.
