At a Glance
- Tasks: Engage with customers, book appointments, and recommend vehicle services.
- Company: Join the dynamic Toyota Edgware Aftersales Team.
- Benefits: Earn a competitive salary with uncapped commission and great perks.
- Other info: Enjoy 6 weeks annual leave and a supportive team environment.
- Why this job: Make a real impact in customer service while developing your career.
- Qualifications: Experience as a Service Advisor and excellent communication skills required.
The predicted salary is between 32000 - 38000 € per year.
Drive Customer Excellence – Join the Toyota Edgware Aftersales Team. Are you a people‑oriented professional with experience in vehicle servicing or customer support? We’re growing our team at Toyota Edgware and looking for an enthusiastic Service Advisor to deliver exceptional customer experiences while maximising upsell opportunities. With full manufacturer training and a supportive team, this is a great opportunity to develop your career with a leading automotive brand. Guaranteed bonus while on holiday and training!
Hours: Monday to Friday: 08:00 – 18:00, 1 in 3 Saturdays: 08:00 – 13:00 (paid at overtime)
Salary: £32,000 basic + uncapped OTE (realistic OTE of £50,000 per annum)
What You’ll Do:
- Engage with customers in person and over the phone to discuss their service and MOT needs
- Book appointments from the lead qualification team
- Recommend suitable maintenance and repair solutions based on customer needs and budget
- Clearly explain work required, associated costs, and timeframes
- Maintain regular contact with customers and keep them informed on progress
- Provide a professional, honest, and transparent aftersales experience
- Upsell additional services and plans where appropriate
- Meet individual and team targets across upsells and customer satisfaction
What We’re Looking For:
- Experience as a Service Advisor at a main dealer is essential
- Excellent communication and interpersonal skills
- Sales‑driven mindset with a strong focus on customer satisfaction
- Organised, professional, and calm under pressure
- Able to work efficiently in a fast‑paced environment
- A full UK driving licence is essential
Your Benefits:
- Earnings & Progression: £32,000 basic + uncapped OTE (realistic OTE of £50,000 per annum), uncapped upsell commission, guaranteed bonus while on holiday and training, team bonus scheme, career development across 11 Lexus and Toyota dealerships, full manufacturer training and support
- Car & Lifestyle Perks: Vehicle Purchase & Servicing Discounts – For you and your family, Perkbox Membership – Access major retailer discounts, wellness tools & monthly treats
- Health & Wellbeing: Virtual GP – 24/7 health consultations and mental wellbeing support, Life Assurance & Long‑Term Illness Cover, Free Eye Tests at Specsavers
- Work-Life Balance & Recognition: 6 Weeks Annual Leave (rising with service), Holiday Carry‑Over Option, Long Service Awards & Bonuses (up to £1,500), Celebration Gifts – Birthdays, weddings, new arrivals
- Financial & Retirement Planning: Aviva Pension Scheme with employer contributions, Employee Assistance Programme – 24/7 support for health, finance, legal, and emotional matters
What’s Next? Ready to accelerate your aftersales career in a fast‑paced, customer‑focused environment? We want to hear from you. Apply now and become our next Service Advisor at Toyota Edgware. We move quickly — you can expect a response within 24 hours, with interviews arranged within 48 hours for successful applicants.
Service Advisor in City of Westminster employer: Octane Recruitment Ltd
At Toyota Edgware, we pride ourselves on fostering a dynamic and supportive work environment where our Service Advisors can thrive. With comprehensive training, competitive earnings potential, and a strong emphasis on employee wellbeing, we offer a unique opportunity to grow your career with a leading automotive brand while enjoying generous benefits like vehicle discounts and a robust bonus scheme. Join us in delivering exceptional customer experiences and be part of a team that values your contributions and supports your professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in City of Westminster
✨Tip Number 1
Get to know the company! Research Toyota Edgware and understand their values and customer service approach. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to engage with customers effectively. Role-play common scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your sales skills! Think of examples from your past experiences where you've successfully upsold products or services. Be ready to discuss these during your interview to demonstrate your sales-driven mindset.
✨Tip Number 4
Apply through our website! It’s the quickest way to get noticed. Plus, we move fast — expect a response within 24 hours. Don’t miss out on this opportunity to join a fantastic team at Toyota Edgware!
We think you need these skills to ace Service Advisor in City of Westminster
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your experience in customer service and how you've gone above and beyond for clients. We love candidates who can demonstrate their people skills and commitment to customer satisfaction!
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences that relate to the Service Advisor role.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Service Advisor position. We want to see how you fit into our team at Toyota Edgware.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Octane Recruitment Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of vehicle servicing and customer support. Familiarise yourself with common maintenance and repair solutions, as well as the services offered by Toyota Edgware. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
As a Service Advisor, you'll be engaging with customers regularly. Prepare examples of how you've successfully handled customer interactions in the past. Think about times when you went above and beyond to ensure customer satisfaction, as this will highlight your people-oriented approach.
✨Demonstrate Your Sales Mindset
Since upselling is a key part of the role, come prepared with examples of how you've successfully upsold products or services in previous positions. Be ready to discuss your strategies for identifying customer needs and recommending suitable solutions that align with their budget.
✨Stay Calm Under Pressure
The automotive environment can be fast-paced, so think of scenarios where you've managed stress effectively. Share how you prioritise tasks and maintain professionalism, even when things get hectic. This will reassure the interviewers that you can handle the demands of the job.
