Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to person for customers, ensuring smooth service and repair processes.
- Company: Join a successful dealership team in Hatfield with a focus on customer satisfaction.
- Benefits: Competitive salary, uncapped bonuses, ongoing training, and career development.
- Other info: Enjoy a Monday to Friday schedule with a fair Saturday rota and a supportive work environment.
- Why this job: Make a real difference by providing exceptional service and building lasting customer relationships.
- Qualifications: Experience as a Service Advisor in the automotive industry is essential.
The predicted salary is between 30000 - 34000 £ per year.
Location: Hatfield
Salary: Basic from £30,000-£34,000 + uncapped bonus OTE £45k plus
Hours: Monday–Friday, 08:00–18:00 (1-hour lunch) Saturday: 08:30–16:00 (on rota, 1 in 4 weekends)
About the Role
We are seeking an experienced and customer-focused Service Advisor to join our successful dealership team. This is a fantastic opportunity for a motivated individual who enjoys working in a fast-paced environment, providing exceptional service, and building long-term relationships with customers.
Key Responsibilities
- Greet customers professionally and act as their main point of contact throughout the service process.
- Accurately book vehicles in for service and repair work, ensuring workshop schedules run smoothly.
- Provide clear explanations of service and repair requirements, costs, and estimated completion times.
- Liaise with technicians and parts departments to ensure a seamless customer experience.
- Maintain accurate records of customer interactions and vehicle history.
- Upsell additional products or services where appropriate to enhance the customer experience.
- Ensure every customer leaves fully satisfied with the service provided.
About You
- Proven Service Advisor experience within a franchised dealership or reputable independent garage.
- Excellent communication and customer service skills.
- Strong organisational abilities with attention to detail.
- A proactive, positive attitude and ability to work under pressure.
- A full UK driving licence.
- Candidates from non-automotive sales roles will not be considered for this position — Service Advisor experience within the motor trade is essential.
What’s on Offer
- Competitive basic salary
- Uncapped OTE potential of up to £9,600 per year
- Monday to Friday schedule with a fair 1 in 4 Saturday rota
- Ongoing training and manufacturer support
- Excellent career development opportunities within a growing group
Automotive Service Advisor employer: Octane Recruitment Ltd
Contact Detail:
Octane Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Automotive Service Advisor
✨Tip Number 1
Get to know the dealership inside out! Research their services, values, and customer feedback. This way, when you walk in for an interview, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to explain things clearly to customers. Try role-playing with a friend or family member to get comfortable with discussing service options and costs.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed schedules or customer interactions in the past. This will demonstrate that you can keep the workshop running smoothly and maintain accurate records.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Automotive Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Service Advisor. Use keywords from the job description to show we’re looking for someone with your skills and background.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share specific examples of how you've provided exceptional customer service in the past, and why you’re excited about joining our team.
Showcase Your Communication Skills: As a Service Advisor, communication is key. In your application, demonstrate your ability to explain complex information clearly and concisely, just like you would with customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Octane Recruitment Ltd
✨Know Your Stuff
Make sure you brush up on your automotive knowledge before the interview. Understand common service and repair processes, as well as the specific services offered by the dealership. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Customer Service is Key
Prepare examples of how you've provided exceptional customer service in the past. Think about situations where you resolved issues or went above and beyond for a customer. This will demonstrate your ability to build long-term relationships, which is crucial for a Service Advisor.
✨Practice Your Communication Skills
As a Service Advisor, clear communication is vital. Practice explaining complex automotive terms in simple language. You might even want to role-play with a friend to get comfortable with discussing service requirements and costs, ensuring you can convey information effectively during the interview.
✨Show Your Organisational Skills
Be ready to discuss how you manage your time and keep track of multiple tasks. Share specific examples of how you've organised schedules or maintained records in previous roles. This will highlight your attention to detail and ability to work under pressure, both of which are essential for this position.