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- Tasks: Deliver top-notch customer service and manage vehicle repair processes.
- Company: A family-run business in Nottingham focused on nurturing talent.
- Benefits: Competitive salary, growth opportunities, and a supportive work environment.
- Why this job: Join a passionate team and make a real difference in customer satisfaction.
- Qualifications: Experience in customer service and a love for cars.
- Other info: Dynamic role with potential for career advancement.
The predicted salary is between 30000 - 32000 £ per year.
Location: Nottingham, East Midlands
Hours: Monday - Friday 8:30 - 17:30 & 1 in 2 Saturdays 8:30 - 13:00
Salary: Basic: £30,000 to £32,000 OTE £37,000
Do you want to work for a long‑standing family run business based in Nottingham who believes in nurturing talent and helping you progress into the best version of you as you’re the backbone of the operation and committed to help you realise your full potential. The ideal candidate will have a passion for delivering high‑quality service in the Nottingham area. This company offers a great benefits package, and opportunities for growth and advancement. If you are a skilled and dedicated Senior Service Advisor / Supervisor who is passionate about customer service and cars, committed to delivering high‑quality work and growing within this company, this is the place for you!
Key Responsibilities- Customer Service & Communication: Provide a professional and friendly point of contact for customers via phone and email. Clearly explain vehicle inspection reports and required repairs, ensuring customers understand the work needed. Gain customer approval for repair work, advising on costs and timescales in a transparent manner. Maintain strong customer relationships, handling queries and concerns effectively to enhance satisfaction.
- Operational & Administrative Support: Assist autocentres by accurately pricing work and sourcing necessary parts in a timely manner. Ensure smooth workflow coordination by managing incoming work requests efficiently. Communicate effectively with suppliers to order parts, and support workshop productivity. Work closely with autocentres to complete key administrative tasks and improve service processes. Ensure adherence to company policies and industry standards, completing all required training.
- Sales & Business Growth: Identify opportunities to upsell additional services where appropriate, providing value to customers. Work proactively to maximise sales and service bookings through effective customer engagement. Support promotional campaigns by informing customers about offers and relevant services.
- General Duties & Compliance: Maintain an organised and efficient approach to workload management in a fast‑paced environment. Ensure compliance with company procedures, including health and safety regulations. Accurately update customer records and job statuses within the company system. Contribute to a positive team environment by supporting colleagues and sharing best practices. Assist in training new team members and supporting ongoing staff development.
All applications will be treated with the utmost confidentiality.
Senior Service Advisor in Arnold employer: Octane Recruitment Ltd
Contact Detail:
Octane Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Advisor in Arnold
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who might know about openings for Senior Service Advisors. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and operational support. We recommend role-playing with a friend to get comfortable explaining your experience and how you handle customer queries.
✨Tip Number 3
Showcase your passion for cars and customer service during interviews. Share specific examples of how you've gone above and beyond for customers in the past. This will help you stand out as a dedicated candidate who truly cares!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Senior Service Advisor in Arnold
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for customer service and cars shine through. We want to see that you genuinely care about delivering high-quality service and making customers happy!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience as a Senior Service Advisor. We love seeing how your skills match the job description, so don’t hold back on showcasing your achievements!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure to explain your previous roles and responsibilities in a way that's easy to understand. Avoid jargon unless it’s relevant!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Octane Recruitment Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge about customer service and the automotive industry. Be ready to discuss how you've handled customer queries in the past and any relevant experience you have with vehicle inspections or repairs.
✨Show Your Passion
This role is all about delivering high-quality service, so let your enthusiasm for cars and customer service shine through. Share specific examples of how you've gone above and beyond for customers in previous roles.
✨Prepare Questions
Think of insightful questions to ask during the interview. This could be about the company culture, opportunities for growth, or how they support their staff in achieving their full potential. It shows you're genuinely interested in the role.
✨Demonstrate Team Spirit
Since teamwork is key in this position, be prepared to talk about how you've collaborated with colleagues in the past. Highlight any experiences where you’ve supported team members or contributed to a positive work environment.
