Are you passionate about providing exceptional customer service and making a real impact in a busy, friendly team? Join us as a Service Advisor and be the vital link between our valued customers and a trusted team dedicated to quality automotive care. This is your chance to grow your career in a supportive, family‑run environment where your skills are genuinely appreciated.
Overview
As a Service Advisor, you will be the face of our workshop, ensuring a smooth experience for our customers from their first contact to vehicle pickup. Your role is central to helping drivers get back on the road safely and efficiently while contributing to a welcoming and professional atmosphere.
Key Responsibilities
- Communicate clearly and effectively with customers both face‑to‑face and over the phone, explaining repairs in an understandable way
- Manage a busy workload efficiently, scheduling work and liaising with technicians to ensure smooth workshop operations
- Contact customers to discuss vehicle repairs and gain approval for work needed
- Order parts from suppliers, update the system when parts arrive, and ensure workflow continues seamlessly
- Respond to email enquiries, schedule bookings, and support administrative tasks to keep the branch running effectively
- Work collaboratively as part of a team, assisting managers and upholding company policies and procedures
- Participate in ongoing training and skills development to stay current and confident in your role
Must‑Have Skills & Experience
- Strong customer service skills, with excellent communication abilities
- Confident in using computers and making/receiving phone calls
- Ability to stay organized and maintain quality service in a fast‑paced environment
Nice‑to‑Have
- Industry experience (not essential but preferred)
What We Offer
- A competitive basic salary of £28,000 - £30,000, with bonus potential up to £32,000
- No Sundays or bank holidays to work
- Pension scheme, staff discounts, and long service incentives
- Opportunities for career growth and development within a supportive and inclusive workplace
- Company social events and team bonding activities
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Automotive Service Advisor in Hucknall employer: Octane Recruitment Limited
Join one of the UK's leading fleet and vehicle rental businesses as a Mobile Vehicle Technician in Dartford, where you will enjoy a genuine work-life balance and excellent earning potential. With a fully equipped mobile workshop at your disposal, you'll have the freedom to travel to customer locations while receiving support from a nationwide network of over 60 workshops. The company offers a comprehensive benefits package, including a quarterly bonus scheme, extensive training opportunities, and a focus on employee wellbeing, making it an exceptional place for career growth and job satisfaction.
Contact Details:
Octane Recruitment Limited Recruitment Team
