Vacancy -Fleet Service Advisor ( Contact Centre)
Location -Alfreton
Salary -£25,692 plus great career progression, you only work for half of the year!
Working hours -4 days on 4 days off, Rotating Shifts 5:30-4:30/ 1pm till midnight
Do you want to work for only half the year! Working for as well-established FleetManagement company, one who prides itself on staff retention, progression, and training?
My client is looking for someone to hit the ground running with being aFleetService advisor for such a big company inAlfreton. If this is an interest of yours
Company benefits:
- Enrolment into Pension Scheme
- Healthcare Scheme
- Cycle to work scheme
- Recruitment Incentive Awards
- Increased holiday with service
- Free onsite Parking
Fleet Service Advisor ( Contact Centre)Key Responsibilities:
- To personally provide excellent standards of customer service
- Understand and demonstrate tremendous customer care and rapport building
- Display good listening skills to identify customer needs
- Deal with all internet, email and phone enquiries
- Confidently make and answer calls in a professional manner whilst adhering to company policies and following best practice
- Work as part of a team to achieve personal and department objectives
- Manage, respond and log all incoming email enquiries on appropriate systems
- Keep and update reports and call logs
Fleet Service Advisor ( Contact Centre) Requirements:
- Customer service experience - within a contact centre or retail / sales
- Customers first contact
- Dealing with emergency breakdowns and general defects/compliance events
- Liaising with various suppliers to attend or on site or arrange for booking into workshop, managing cases from start to finish.
- Ability to prioritise and identify services required for warranty, damage.
- Chasing updates and keeping accurate records of all calls and notes, keeping customer updated throughout.
- Understanding compliance importance
- Excellent communication skills - via phone and email
- Ability to adapt and work well with people
- Well-spoken and uses professional and polite mannerisms
- Good listening skills
- Dedication - longevity and / or progression within the company
- Good IT skills and understanding of Microsoft packages particularly Excel
Please note all applications will be strictly confidential and we won't send your CV out without talking with you first.
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Fleet Service Advisor employer: Octane Recruitment Limited
Join one of the UK's leading fleet and vehicle rental businesses as a Mobile Vehicle Technician in Dartford, where you will enjoy a genuine work-life balance and excellent earning potential. With a fully equipped mobile workshop at your disposal, you'll have the freedom to travel to customer locations while receiving support from a nationwide network of over 60 workshops. The company offers a comprehensive benefits package, including a quarterly bonus scheme, extensive training opportunities, and a focus on employee wellbeing, making it an exceptional place for career growth and job satisfaction.
Contact Details:
Octane Recruitment Limited Recruitment Team
