Service Advisor role for a busy dealership, working within a fast-paced aftersales department and acting as a key point of contact between customers and the workshop. Great salary, benefits, bonus opportunities and ongoing manufacturer-led training available.
Must have the right to work in the UK and a full UK driving licence.
Location:Chippenham
Salary:Up to £32,000 basic + bonus OTE £40,000
Job type: Permanent / full-time role
Working Hours:Monday to Friday, 8am - 6pm, Saturday mornings on a rota
Job Reference: 31610
Service Advisor Benefits:
- 30 days annual leave including bank holidays, increasing with length of service
- Additional day off to celebrate your birthday
- Contributory pension scheme and life assurance
- 24/7 Employee Assistance Programme for confidential support
- Employee discounts on vehicles, MOTs, parts and servicing
- Manufacturer-accredited training and clear career progression opportunities
- Ongoing support, coaching and development within a family-run business
Service Advisor Requirements:
- Previous experience as a Service Advisor within a main dealership is preferred
- Strong customer service skills with the ability to build rapport and manage customer expectations professionally
- Excellent administration, communication and interpersonal skills
- Good organisational skills and attention to detail when managing bookings, workshop schedules and customer updates
- Knowledge of systems such as Kerridge, RTC or eDynamix would be advantageous
Service Advisor role:
- Act as the main point of contact for customers during their service or repair visit.
- Manage service walk-in enquiries on behalf of the dealership and ensure customers receive clear, professional support.
- Liaise with workshop and other departments to provide accurate and competitive quotes for required work.
- Check vehicles in and hand them back to customers, ensuring all details are correctly recorded and explained.
- Identify and upsell additional work where appropriate, documenting all findings accurately.
- Carry out duties in line with brand service requirements and maintain high standards of customer satisfaction.
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Customer-Facing Service Advisor | £40k OTE + Training in Chippenham employer: Octane Recruitment Limited
Join one of the UK's leading fleet and vehicle rental businesses as a Mobile Vehicle Technician in Dartford, where you will enjoy a genuine work-life balance and excellent earning potential. With a fully equipped mobile workshop at your disposal, you'll have the freedom to travel to customer locations while receiving support from a nationwide network of over 60 workshops. The company offers a comprehensive benefits package, including a quarterly bonus scheme, extensive training opportunities, and a focus on employee wellbeing, making it an exceptional place for career growth and job satisfaction.
Contact Details:
Octane Recruitment Limited Recruitment Team
