Customer Service Advisor

Customer Service Advisor Hours: Monday to Friday, Every other weekendbetween the hours of 8am-7pm (shifts) Salary:£26,000 + Bonus Contact Centre Advisor role: Working alongside the Sales team and the Aftersales team your remit will be to take calls from customers and either run through the offers available on new and used cars, using effective questioning to find out the customers needs, advising on prices, time scales, their best options, and any additional offers. You will be tasked with making appointments for customers to come to site and following up on vehicles purchases to ensure a full and complete customer experience. You will be liaising with the workshop to book customers vehicles in for general servicing, MOTs, and repair work, giving customers updates on repair timescales and obtaining approval for any costed work. You will be working alongside the service department making sure you deliver a high level of customer service to make sure the customers book their vehicle in and to make sure they are always updated. Requirements: Having experience within a similar role is needed so someone from a Call Centre or Contact Centre position will be ideal. As the role is working within the Motor Trade; a good knowledge of the trade will be preferable. You must have excellent C…