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- Tasks: Lead ticketing operations for the FIFA World Cup 2026 and ensure a seamless guest experience.
- Company: Join Octagon, a global leader in sports and entertainment marketing.
- Benefits: Gain unique experience in a high-profile event with potential for global travel.
- Why this job: Be part of an exciting team shaping unforgettable experiences at major sporting events.
- Qualifications: 5-10 years in ticket management with strong Excel skills and attention to detail.
- Other info: Dynamic role with opportunities for professional growth and collaboration.
The predicted salary is between 43200 - 72000 £ per year.
Octagon is looking for a highly experienced Ticket Management Director to join a dynamic team, working with a global client with sponsorships of FIFA World Cup 2026. This role is a unique opportunity to join our team.
The candidate must have relevant experience in the planning and delivery of end-to-end ticketing operations in a hospitality programme at major sporting events. Leading up to the event, the Ticket Director will be responsible for ticket and system planning and set-up, allocation, working with key global stakeholders and the team to ensure seamless guest experience. This is a fixed term contract role until August 2026.
Key Skills- Ticket Inventory Management
- System Management
- Budget management
- Key Client/Stakeholders Management
- Excel & data reporting
- Analytical thinking & problem solving
- Leading all ticketing operations for the FIFA World Cup 2026, overseeing allocation, tracking, and delivery across a diverse global client base.
- Providing strategic oversight and advisory support to align ticketing operations with stakeholder goals and contractual obligations.
- Establishing and managing an integrated ticket and guest access system, ensuring alignment.
- Coordinating closely with departments such as Hospitality, Compliance, Accreditation, and Guest Services.
- Maintain accurate records in Excel (pivot tables, XLOOKUP, data validation) formulas in general.
- Directing end-to-end planning and execution of ticket fulfilment, venue support, and guest service delivery for priority client groups.
- Managing ticket-related communications and resolving queries in collaboration with both internal and external teams.
- Acting as the primary point of contact between Organisers teams, key stakeholders, and internal operational units.
- Leading contingency planning and issue resolution to ensure operational readiness across all venues.
- Delivering accurate reporting, reconciliation, and audits of ticket inventory, providing regular insights to leadership and partners.
- Configure and maintain a secure, scalable ticketing management system and tracker.
- Ensure all systems and practices comply with FIFA regulations, data protection laws, and contractual obligations.
- Serve as the central contact for assigned client groups, ensuring their ticketing needs are met with precision and professionalism.
- Track ticket allocations, transfers, and usage with clear reporting structures and accountability.
- Develop and manage strategies for ticket distribution, policy compliance, and operational readiness across all delivery channels.
- Analyse data to create performance dashboards, contribute to insights, and support post-tournament reporting.
- Anticipate and resolve potential delivery challenges, escalating when necessary and implementing mitigation plans.
- Recruit and lead on-the-ground ticketing support teams for event delivery.
- (5-10 years) Extensive Ticket Management experience in major events (FIFA World Cup or Olympics), with a strong eye for detail and precision in high-pressure environments.
- Technically confident with major events ticketing platform (FIFA or Olympics), guests' registration tools, and data privacy requirements.
- Proven ability to communicate clearly, both in writing and in person with stakeholders at all levels.
- Strong Excel skills, able to build automated files (pivot tables, formulas, advanced data analysis).
- Comfortable navigating cross-functional teams, clients, and agency partners with diplomacy and ease.
- Highly organized, dependable, and focused; nothing slips through the cracks under your watch.
- Collaborative by nature - you enjoy helping others succeed and thrive in a team‐focused culture.
- Open to global travel and flexible work hours, including weekends and later nights as part of the experience.
Octagon is the global sports, entertainment, and experiential marketing arm of the Interpublic Group. We take pride in being Playmakers – finding insightful, bold ways to create play in our work, our lives, and in the world. We believe in the power of play to create big ideas and unlock potential for our clients and talent.
Octagon is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to colour, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability, or any other basis prohibited by law.
Ticket Management Director in London employer: OCTAGON
Contact Detail:
OCTAGON Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ticket Management Director in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the sports and events industry. Attend relevant events or webinars where you can meet people who might know about opportunities at Octagon or similar companies.
✨Tip Number 2
Prepare for interviews by researching Octagon's recent projects, especially around major events like the FIFA World Cup. Show us that you understand our mission and how your experience aligns with our goals.
✨Tip Number 3
Practice your pitch! Be ready to explain how your ticket management experience can enhance guest experiences at high-profile events. We want to hear your passion for creating seamless operations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team at Octagon.
We think you need these skills to ace Ticket Management Director in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in ticket management, especially for major events like the FIFA World Cup. We want to see how your skills align with what we're looking for!
Showcase Your Skills: Don’t forget to emphasise your Excel skills and any experience you have with ticketing platforms. We love seeing candidates who can demonstrate their analytical thinking and problem-solving abilities through real examples.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences stand out without unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our careers website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Octagon!
How to prepare for a job interview at OCTAGON
✨Know Your Ticketing Inside Out
Make sure you brush up on your ticket management knowledge, especially related to major events like the FIFA World Cup. Be ready to discuss your past experiences in detail, focusing on how you've handled ticket allocation, system planning, and guest services.
✨Excel Like a Pro
Since strong Excel skills are crucial for this role, practice using pivot tables, XLOOKUP, and data validation. Prepare to demonstrate your analytical thinking by discussing how you've used data to improve ticketing operations in previous roles.
✨Stakeholder Communication is Key
Think about examples where you've successfully communicated with various stakeholders. Be prepared to share how you’ve managed expectations and resolved issues, as this will show your ability to navigate complex relationships in high-pressure environments.
✨Show Your Team Spirit
This role requires collaboration, so be ready to talk about your experience working in teams. Highlight instances where you've helped others succeed and how you’ve contributed to a positive team culture, especially in fast-paced settings.
