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- Tasks: Manage customer relationships and support production in a high-tech aerospace environment.
- Company: Leading aerospace manufacturing facility in Redditch, Worcestershire.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Other info: Join a team where your attention to detail makes a real difference.
- Why this job: Be the key link between customers and cutting-edge aerospace production.
- Qualifications: 1-3 years in customer service or sales, strong communication skills.
The predicted salary is between 25000 - 30000 £ per year.
An exciting opportunity is available for a Customer Service Representative to join a leading aerospace manufacturing facility based in Redditch. The Customer Service Representative will play a key role in managing strategic customer relationships while supporting production, planning, and supply chain operations in a highly technical and precision-driven environment. The Customer Service Representative will act as the main point of contact between key customers and internal teams. The Customer Service Representative will be responsible for ensuring smooth communication between customer buying teams and the Lakeside production and supply chain functions, helping to deliver mission-critical components used across advanced aerospace systems.
Key Responsibilities for the Customer Service Representative:
- Manage customer demand through order entry and scheduling, ensuring accurate data is maintained within ERP systems.
- Load and validate schedules from customer portals such as CEVA Matrix into internal systems.
- Coordinate with internal teams to confirm and communicate delivery commitments via customer platforms.
- Act as the central liaison between customers and production, planning, and intercompany suppliers.
- Organise and support customer visits, including order book reviews with production and supply chain teams.
- Maintain and develop knowledge of customer systems, supporting others in navigating and using these tools.
- Analyse and report on customer metrics related to delivery performance and quality.
Requirements for the Customer Service Representative at Redditch, Worcestershire:
- 1–3 years of experience in sales, commercial, or customer service roles.
- Understanding of supply chain operations, including production planning, purchasing, and logistics.
- Experience using ERP systems and Microsoft Office tools, including Excel and PowerPoint.
- Strong communication skills, both written and verbal.
- High attention to detail and a proactive problem-solving approach.
You can also contact Keelan Riley on kriley@octagongroup.co.uk or call 01525 664852 for more information.
Customer Service Representative in Redditch employer: Octagon Recruitment Group
Contact Detail:
Octagon Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Redditch
✨Tip Number 1
Network like a pro! Reach out to people in the aerospace industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute to their success.
✨Tip Number 3
Practice your communication skills! As a Customer Service Representative, you’ll need to convey information clearly. Role-play with a friend or use online resources to sharpen your verbal and written skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Service Representative in Redditch
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Representative role. Highlight your experience in sales or customer service, and don’t forget to mention any ERP systems you’ve worked with. We want to see how your skills match what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how you can contribute to our team. Be sure to mention your understanding of supply chain operations and your strong communication skills.
Showcase Your Attention to Detail: In a precision-driven environment like ours, attention to detail is key. When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure their application is polished and professional.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to upload your CV and cover letter directly. Plus, it helps us keep everything organised!
How to prepare for a job interview at Octagon Recruitment Group
✨Know Your Stuff
Before the interview, make sure you understand the basics of supply chain operations and customer service. Brush up on ERP systems and be ready to discuss how you've used them in past roles. This will show that you're not just a good communicator but also technically savvy.
✨Showcase Your Communication Skills
As a Customer Service Representative, communication is key. Prepare examples of how you've effectively liaised between teams or resolved customer issues. Practise articulating these experiences clearly, as this will demonstrate your ability to manage relationships and keep everyone in the loop.
✨Be Detail-Oriented
Highlight your attention to detail during the interview. You might be asked about how you ensure accuracy in order entry and scheduling. Share specific instances where your meticulousness made a difference, whether it was catching an error or improving a process.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful ones that show your interest in the company and the role. For example, ask about the team dynamics or how they measure success in customer service. This shows you're engaged and serious about the position.