We are seeking a proactive and hands on Technical Support Assistant based in Newhaven to join a growing team supporting innovative technical dispensing systems across the UK and Ireland.
This is an exciting opportunity for someone who enjoys a varied role combining technical support, customer interaction, and quality management. You will play a key part in supporting customers, resolving issues, and contributing to continuous product improvement.
Key Responsibilities - Technical Support Assistant – Newhaven
If you are looking for a role where you can combine technical expertise with customer engagement and continuous improvement, we would love to hear from you.
This is an exciting opportunity for someone who enjoys a varied role combining technical support, customer interaction, and quality management. You will play a key part in supporting customers, resolving issues, and contributing to continuous product improvement.
Key Responsibilities - Technical Support Assistant – Newhaven
- Provide first line technical support to customers across the UK and Ireland
- Deliver product training to customers, ensuring effective use and implementation
- Investigate and resolve field based technical issues in a timely and professional manner
- Support major opportunities and key accounts alongside senior technical colleagues
- Monitor market trends, competitor activity, and product developments
- Assist with new product development and rollout through structured processes
- Manage customer complaints, including investigation, resolution, and trend analysis
- Coordinate product returns, including assessment and processing of replacements or credits
- Support operational tasks such as stock handling, goods in checks, and product inspections
- Work closely with international quality teams to identify root causes and implement improvements
- Previous experience in a technical support, engineering, or product service environment
- Strong problem solving skills with a practical and solutions focused mindset
- Experience managing customer issues and working within quality processes
- Confident communicator with the ability to build strong customer relationships
- Highly organised with good project management skills
- Self motivated and eager to learn and develop
- Full UK driving licence and valid passport required
- A varied and hands on role within a supportive team
- Opportunity to work with innovative products and solutions
- Exposure to both technical and quality functions
- Career development and learning opportunities
If you are looking for a role where you can combine technical expertise with customer engagement and continuous improvement, we would love to hear from you.
