Help Desk Service Technician

We are looking for a motivated and customer-focused Help Desk Service Technician based in Bedfordshire to join a growing technical support team. This is an exciting opportunity for someone with strong technical knowledge, excellent communication skills, and a passion for problem-solving.

In this role, you will provide technical support for commercial cooking systems, supporting service partners, dealers, third-party engineers, and end-user customers. You will play a key role in ensuring exceptional customer service while helping to maintain efficient technical operations.

Key Responsibilities of a Help Desk Service Technician

• Provide technical support via telephone following breakdowns of commercial cooking systems for external service partners, dealers, third-party engineers, and end-user customers.
• Receive and manage incoming service requests, dispatching technical engineers and prioritising tasks based on customer requirements.
• Process technical engineer callouts through Salesforce, reviewing documentation and ensuring all requirements are met before payment processing.
• Maintain and manage customer data, ensuring all records are accurate and consistently updated.
• Respond to technical queries relating to faults, spare parts, and documentation via shared and personal mailboxes.
• Support regional technical managers with a range of technical and operational projects.
• Assist regional technical managers in the workshop and during customer site visits.
• Work closely with the customer service team to coordinate installations for new cooking systems for dealers and end-user customers.
• Maintain office stock levels, ensuring stock records accurately reflect physical inventory.

Requirements of a Help Desk Service Technician

• Previous technical support or help desk experience.
• Hands-on fault diagnosis and repair experience involving mechanical or electrical equipment.
• Strong administrative skills and experience.
• Proficient in Microsoft Office applications.
• Excellent analytical and problem-solving abilities.
• Strong organisational and time management skills.
• High attention to detail.
• Excellent communication and interpersonal skills.

Submit your CV and application to apply for the Help Desk Service Technician based in Bedfordshire position