At a Glance
- Tasks: Provide technical support and training to customers across the UK and Ireland.
- Company: Join a growing team in a supportive environment focused on innovation.
- Benefits: Hands-on role with career development and learning opportunities.
- Other info: Work with innovative products and contribute to continuous improvement.
- Why this job: Combine your tech skills with customer engagement and make a real impact.
- Qualifications: Experience in technical support or engineering, strong problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a proactive and hands on Technical Support Assistant based in Newhaven to join a growing team supporting innovative technical dispensing systems across the UK and Ireland. This is an exciting opportunity for someone who enjoys a varied role combining technical support, customer interaction, and quality management. You will play a key part in supporting customers, resolving issues, and contributing to continuous product improvement.
Key Responsibilities:
- Provide first line technical support to customers across the UK and Ireland
- Deliver product training to customers, ensuring effective use and implementation
- Investigate and resolve field based technical issues in a timely and professional manner
- Support major opportunities and key accounts alongside senior technical colleagues
- Monitor market trends, competitor activity, and product developments
- Assist with new product development and rollout through structured processes
- Manage customer complaints, including investigation, resolution, and trend analysis
- Coordinate product returns, including assessment and processing of replacements or credits
- Support operational tasks such as stock handling, goods in checks, and product inspections
- Work closely with international quality teams to identify root causes and implement improvements
About You:
- Previous experience in a technical support, engineering, or product service environment
- Strong problem solving skills with a practical and solutions focused mindset
- Experience managing customer issues and working within quality processes
- Confident communicator with the ability to build strong customer relationships
- Full UK driving licence and valid passport required
What’s on Offer:
- A varied and hands on role within a supportive team
- Opportunity to work with innovative products and solutions
- Exposure to both technical and quality functions
- Career development and learning opportunities
If you are looking for a role where you can combine technical expertise with customer engagement and continuous improvement, we would love to hear from you.
Technical Support Assistant employer: Octagon Group
Join our dynamic team in Newhaven as a Technical Support Assistant, where you'll enjoy a collaborative work culture that values innovation and customer satisfaction. We offer a hands-on role with opportunities for career development, exposure to cutting-edge products, and the chance to make a real impact through continuous improvement initiatives. With a focus on employee growth and a supportive environment, we are committed to helping you thrive in your career while delivering exceptional service to our clients across the UK and Ireland.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Assistant
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Octagon Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Octagon Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Support Assistant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Octagon Group:Your cover letter is your chance to shine! Tell us why you want to work at Octagon Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Octagon Group!
How to prepare for a job interview at Octagon Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
