Job title: Customer Service Supervisor Location: Norwich, Norfolk (Hybrid) Salary: £36,000–£40,000 per annum Job type: Permanent, Full Time The company Our client is a fast-growing crop protection business based near Norwich. It develops patented, environmentally friendly products for the agricultural industry. The business has doubled in size in two years and is still growing. The role As Customer Service Supervisor, you’ll report to the Customer Service Manager and own the company’s sales order book. You’ll make sure every order is accurate, achievable and delivered on time, and you’ll lead one Logistics Coordinator. You will: * Take full ownership of the sales order book * Check customer orders, making sure pricing, terms and delivery details are correct and achievable * Process orders through the business system, from acknowledgment and stock allocation to dispatch and invoicing * Co-ordinate dispatch with the warehouse team, checking batches, labels and packing, and issuing delivery notes and dangerous goods notes * Reconcile the order book weekly and report to sales managers and the senior team * Keep Operations informed of customer stock requirements and any shortages * Provide Finance with sales data by customer and product for forecasting * Resolve supply issues and customer complaints promptly and professionally * Supervise and support the Logistics Coordinator, and provide cover across the Operations team when needed What you’ll need * A sales, telesales or customer service background, ideally with supervisory or leadership experience * Strong commercial awareness, including the ability to assess pricing and payment terms * Confident use of Microsoft Office and business systems * The ability to work at pace, prioritise well and stay accurate under pressure * Confident communication with people at all levels Desirable: * Experience in the chemical, agricultural or life science sector * Experience with Unleashed software, or DGN awareness (training provided) What’s on offer * £36,000–£40,000 per annum, depending on experience * Hybrid working: office-based for the first few weeks of training, then around 3-4 days a month in the Norwich office * 37.5 hours per week, Monday to Friday, 9:00–17:30 * 22 days holiday plus bank holidays * Company pension * Social events * Career development in a growing international business How to apply Apply with your CV today
Customer Service Supervisor in Norwich employer: Octagon Group
Join a world-class aerospace manufacturing environment in South Molton, where you will lead a high-performing team dedicated to delivering precision-engineered components. Our company fosters a culture of safety, quality, and employee engagement, offering ample opportunities for professional growth and development through Lean Manufacturing and Continuous Improvement initiatives. With a commitment to operational excellence and a supportive work atmosphere, we provide an exceptional platform for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Supervisor in Norwich
✨Connect with Local Farmers and Co-ops
Don't underestimate the power of local connections in agriculture. Get involved in local farmers' markets or agricultural co-ops. These are great places to meet potential employers and get the inside scoop on job openings before they're even advertised.
✨Get Involved in Agricultural Events
Keep an eye out for agricultural fairs, conferences, and workshops in your area. These events are golden opportunities to network with industry professionals and showcase your passion. You might even stumble across job boards or companies actively looking to hire!
✨Volunteer for Relevant Experience
Consider volunteering with organisations focused on agriculture, sustainability, or community gardening. This not only boosts your CV but also expands your network. You never know who might be watching your hard work and dedication!
✨Keep an Eye on Job Listings at Industry-Specific Websites
Be sure to check out agriculture-focused job boards and websites regularly. Companies like Octagon Group often post opportunities on their own sites before anywhere else, so don’t miss out! Apply directly through us to increase your chances!
Some tips for your application 🫡
Showcase Your Relevant Experience:When applying for a role in agriculture, it's crucial to highlight any hands-on experience you have in farming, crop management, or sustainable practices. We want to see how your background aligns with the role you're after, so be specific about the responsibilities you've had and any tools or techniques you've used.
Certifications Matter:In agriculture, relevant certifications can really give your application a boost. If you have any qualifications related to agricultural practices, pest management, or environmental regulations, make sure to mention them! They're great indicators of your commitment and expertise in the field.
Tailor Your CV to the Agriculture Sector:Your CV should reflect your passion for agriculture. Structure it to emphasise your field experience and any relevant projects you've been involved in. Don't forget to highlight your soft skills, like teamwork and communication, which are essential in this sector.
Passion is Key in Your Cover Letter:Since this is a full-time position, we want to feel your enthusiasm for agriculture in your cover letter. Share why you're drawn to this industry and mention any long-term goals you have that align with what Octagon Group does. This can really set you apart from other candidates.
How to prepare for a job interview at Octagon Group
✨Get Familiar with Agricultural Technologies
Make sure you're up to speed with the latest agricultural technologies and tools that are commonly used in the field. Whether it’s precision farming tools or crop management software, being able to discuss these effectively during your interview with Octagon Group will show that you're technically savvy and ready to contribute from day one.
✨Showcase Your Practical Experience
Since agriculture is a hands-on industry, be prepared to share any practical experiences you've had. This could be through internships, volunteer work, or even personal projects. Discussing specific challenges you faced and how you overcame them can really impress the interviewers, especially in a full-time role at Octagon Group.
✨Understand the Sustainable Practices
Sustainability is a hot topic in agriculture right now, so it's important to understand current practices and regulations in the industry. Familiarise yourself with concepts like crop rotation, organic farming, and environmental impact. Having informed opinions on these topics can set you apart from other candidates during your interview.
✨Practice Common Industry Scenarios
Expect to tackle a few scenario-based questions that mimic real-life challenges in agriculture. For instance, you might be asked how you would handle a pest infestation or manage resources during a drought. Practising these scenarios will help you respond confidently and showcase your problem-solving skills during the interview with Octagon Group.
