We are seeking a proactive and hands on Technical Support Assistant based in Newhaven to join a growing team supporting innovative technical dispensing systems across the UK and Ireland. This is an exciting opportunity for someone who enjoys a varied role combining technical support, customer interaction, and quality management. You will play a key part in supporting customers, resolving issues, and contributing to continuous product improvement. Key Responsibilities - Technical Support Assistant – Newhaven * Provide first line technical support to customers across the UK and Ireland * Deliver product training to customers, ensuring effective use and implementation * Investigate and resolve field based technical issues in a timely and professional manner * Support major opportunities and key accounts alongside senior technical colleagues * Monitor market trends, competitor activity, and product developments * Assist with new product development and rollout through structured processes * Manage customer complaints, including investigation, resolution, and trend analysis * Coordinate product returns, including assessment and processing of replacements or credits * Support operational tasks such as stock handling, goods in checks, and product inspections * Work closely with international quality teams to identify root causes and implement improvements About You - Technical Support Assistant – Newhaven * Previous experience in a technical support, engineering, or product service environment * Strong problem solving skills with a practical and solutions focused mindset * Experience managing customer issues and working within quality processes * Confident communicator with the ability to build strong customer relationships * Highly organised with good project management skills * Self motivated and eager to learn and develop * Full UK driving licence and valid passport required What’s on Offer - Technical Support Assistant – Newhaven * A varied and hands on role within a supportive team * Opportunity to work with innovative products and solutions * Exposure to both technical and quality functions * Career development and learning opportunities If you are looking for a role where you can combine technical expertise with customer engagement and continuous improvement, we would love to hear from you
