At a Glance
- Tasks: Provide first line technical support and deliver product training to customers.
- Company: Join a growing team in an innovative tech company based in Newhaven.
- Benefits: Career development opportunities and exposure to technical and quality functions.
- Other info: Enjoy a varied role with opportunities for professional growth.
- Why this job: Be part of a dynamic team making a real difference in customer support.
- Qualifications: Experience in technical support or engineering, with a full UK driving licence.
The predicted salary is between 25000 - 30000 £ per year.
We are seeking a proactive and hands on Technical Support Assistant based in Newhaven to join a growing team supporting innovative technical dispensing systems across the UK and Ireland. This is an exciting opportunity for someone who enjoys a varied role combining technical support, customer interaction, and quality management.
Key Responsibilities:
- Provide first line technical support to customers across the UK and Ireland
- Deliver product training to customers, ensuring effective use and implementation
- Investigate and resolve field based technical issues in a timely and professional manner
- Support major opportunities and key accounts alongside senior technical colleagues
- Manage customer complaints, including investigation, resolution, and trend analysis
- Work closely with international quality teams to identify root causes and implement improvements
About You:
- Previous experience in a technical support, engineering, or product service environment
- Experience managing customer issues and working within quality processes
- Full UK driving licence and valid passport required
What’s on Offer:
- Exposure to both technical and quality functions
- Career development and learning opportunities
Technical/IT Support Assistant in Newhaven employer: Octagon Group
Join our dynamic team in Newhaven as a Technical Support Assistant, where you'll enjoy a collaborative work culture that values innovation and customer satisfaction. We offer extensive career development opportunities, hands-on training, and the chance to work with cutting-edge technology while supporting clients across the UK and Ireland. Our commitment to employee growth and a supportive environment makes us an excellent employer for those seeking meaningful and rewarding work.
StudySmarter Expert Advice🤫
We think this is how you could land Technical/IT Support Assistant in Newhaven
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Octagon Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Octagon Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical/IT Support Assistant in Newhaven
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Octagon Group:Your cover letter is your chance to shine! Tell us why you want to work at Octagon Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Octagon Group!
How to prepare for a job interview at Octagon Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
