At a Glance
- Tasks: Provide first-line technical support and deliver product training to customers.
- Company: Join a growing team in an innovative tech company based in Newhaven.
- Benefits: Career development opportunities and exposure to technical and quality functions.
- Other info: Full UK driving licence and valid passport required for this role.
- Why this job: Be part of a dynamic team making a real impact across the UK and Ireland.
- Qualifications: Experience in technical support or engineering, with strong customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a proactive and hands on Technical Support Assistant based in Newhaven to join a growing team supporting innovative technical dispensing systems across the UK and Ireland. This is an exciting opportunity for someone who enjoys a varied role combining technical support, customer interaction, and quality management.
Key Responsibilities:
- Provide first line technical support to customers across the UK and Ireland
- Deliver product training to customers, ensuring effective use and implementation
- Investigate and resolve field based technical issues in a timely and professional manner
- Support major opportunities and key accounts alongside senior technical colleagues
- Manage customer complaints, including investigation, resolution, and trend analysis
- Work closely with international quality teams to identify root causes and implement improvements
About You:
- Previous experience in a technical support, engineering, or product service environment
- Experience managing customer issues and working within quality processes
- Full UK driving licence and valid passport required
What’s on Offer:
- Exposure to both technical and quality functions
- Career development and learning opportunities
IT Support Assistant IT Support Assistant in Newhaven employer: Octagon Group
Join a dynamic team in Newhaven where innovation meets support, offering you the chance to thrive in a role that blends technical expertise with customer engagement. Our collaborative work culture fosters professional growth, providing ample opportunities for career development and hands-on experience with cutting-edge dispensing systems across the UK and Ireland. With a commitment to quality and continuous improvement, we ensure that our employees are equipped with the skills and knowledge needed to excel in their roles.
