At a Glance
- Tasks: Provide technical support and training for innovative dispensing systems across the UK and Ireland.
- Company: Join a growing team in a dynamic and supportive environment.
- Benefits: Competitive salary, hands-on experience, and opportunities for professional growth.
- Other info: Exciting role with varied responsibilities and potential for career advancement.
- Why this job: Be part of a team that makes a real difference in customer satisfaction and product quality.
- Qualifications: Proactive attitude and strong problem-solving skills; technical support experience is a plus.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a proactive and hands-on Installation Technical Support based in Newhaven to join a growing team supporting innovative technical dispensing systems across the UK and Ireland. This is an exciting opportunity for someone who enjoys a varied role combining technical support, customer interaction, and quality management. You will play a key part in supporting customers, resolving issues, and contributing to continuous product improvement.
Key Responsibilities:
- Provide first line technical support to customers across the UK and Ireland
- Deliver product training to customers, ensuring effective use and implementation
- Investigate and resolve field-based technical issues in a timely and professional manner
- Support major opportunities and key accounts alongside senior technical colleagues
- Monitor market trends, competitor activity, and product developments
- Assist with new product development and rollout through structured processes
- Manage customer complaints, including investigation, resolution, and trend analysis
- Coordinate product returns, including assessment and processing of replacements or credits
- Support operational tasks such as stock handling, goods in checks, and product inspections
- Work closely with international quality teams to identify root causes and implement improvements
Installation Technical Support employer: Octagon Group
Join a dynamic team in Newhaven where innovation meets support, as we pride ourselves on fostering a collaborative work culture that values employee growth and development. With a focus on continuous improvement and customer satisfaction, we offer comprehensive training and opportunities to engage with cutting-edge technology, making this an ideal environment for those seeking meaningful and rewarding employment.
