We are looking for a Deputy Food & Beverage Manager to join our Customer Experience Team.
Supporting the Food & Beverage Manager, this role plays a key part in delivering exceptional customer experiences across the Octagon Kitchen & Bar and wider hospitality operation. Taking a hands-on and collaborative approach, you'll help drive sales, maximise profitability and maintain the highest standards of service, ensuring every visitor receives a warm Octagon welcome.
We are looking for someone who thrives in a fast-paced environment and leads by example. You'll be organised, proactive and commercially minded, with the ability to motivate teams, oversee day-to-day operations and create memorable experiences for our customers. You'll also be a confident collaborator, building positive relationships with colleagues across the organisation and helping us achieve our ambitious goals.
This role is responsible for supporting and developing our Kitchen & Bar team, ensuring staff feel motivated, supported and equipped to deliver outstanding service whilst maintaining high operational standards.
Our ideal candidate will:
- Support the delivery of exceptional hospitality experiences across the Octagon Kitchen & Bar, theatre bars and special events, ensuring customers receive friendly, professional and efficient service.
- Manage performance and address issues relating to conduct, attendance and punctuality, escalating to the Food & Beverage Manager where appropriate.
- Drive sales and commercial performance by identifying opportunities to increase income, maximise profitability and enhance the customer experience.
- Oversee operational standards, including stock management, cash reconciliation, health and safety, food hygiene and licensing compliance.
- Work collaboratively with colleagues across the organisation to support performances, events and hospitality functions, contributing to the Octagon's wider artistic and charitable objectives.
Our position on AI in recruitment
We believe in human creativity and take a human-centred approach to recruitment. This means applications are read and decided by people, not algorithms. Shortlisting is based on objective criteria for the job. In making your application, please write in your own words reflecting who you are, your skills and experience. You may use AI as a supportive tool and to aid accessibility. Applications that are clearly artificial, rely on generic statements, or remove your individuality will struggle to demonstrate the criteria required.
