At a Glance
- Tasks: Ensure safety and security across multiple retail locations while providing excellent customer service.
- Company: Join OCS UK & Ireland, a leading facilities management company with a diverse workforce.
- Benefits: Flexible working hours, varied shifts, and opportunities for professional growth.
- Other info: Dynamic role with the chance to work in various locations and meet new people.
- Why this job: Be a key player in creating safe environments and making a real difference.
- Qualifications: SIA Licence required, strong observational skills, and excellent communication abilities.
The predicted salary is between 24000 - 30000 £ per year.
Days of Working: Flexible Locations | Varied Shifts | SIA Licence Required - 23 hours a week - Monday 13:00-22:00 & Sunday 10:00-16:00 and Saturday at Wincanton Store
Purpose of the Role: As a Retail Area Support Officer, you’ll play a key role in maintaining a safe and secure environment for customers, staff, and stock across multiple retail locations. You’ll act as a visible deterrent to criminal activity, deliver excellent customer service, and respond effectively to incidents. This is a mobile role requiring flexibility to cover different sites, shifts, and operational needs.
Responsibilities:
- Maintain a strong and visible security presence to deter theft, anti-social behaviour, and other risks.
- Conduct regular patrols across store premises, ensuring safety and vigilance at all times.
- Monitor CCTV and other security systems to identify and respond to suspicious activity.
- Carry out searches in line with company policy and legal guidelines.
- Respond promptly to alarms and incidents, escalating where necessary to management or emergency services.
- Complete accurate and timely incident and observation reports.
- Collaborate with store teams to address security concerns and support loss prevention.
- Provide a professional, approachable presence for customers, staff, and visitors.
- Assist with directions, queries, and general support as needed.
- Calmly and effectively de-escalate confrontational situations.
- Adhere to all site-specific procedures, company policies, and legal requirements.
- Support the wider security team and undertake additional duties as directed by the Site Supervisor or Security Manager.
Essential Requirements:
- Right to work in the UK.
- Valid SIA Licence – Door Supervisor (DS) or Security Guarding.
- Strong observational skills and attention to detail.
- Proven ability to manage challenging situations professionally.
- Excellent communication skills – both verbal and written.
- A proactive, reliable, and professional approach to safety and service.
- Flexibility to work across multiple locations, including travel between sites.
- Willingness to work varied shifts, including evenings, weekends, and bank holidays.
About the Company: OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values: Trust, Respect, Unity, and Empowerment.
Equal Opportunities: We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Retail Area Support Officer in Yeovil employer: OCS
At OCS UK & Ireland, we pride ourselves on being an excellent employer, offering a flexible work environment that values diversity and inclusion. As a Retail Area Support Officer, you will benefit from our commitment to employee growth through training and development opportunities, while enjoying a supportive culture that prioritises safety and teamwork across various retail locations. Join us in making a positive impact in the communities we serve, all while working with a dedicated team that embodies our TRUE values of Trust, Respect, Unity, and Empowerment.
