At a Glance
- Tasks: Lead customer service excellence and create a welcoming office environment.
- Company: Join the Government Property Agency, making a difference in the North.
- Benefits: Inclusive workplace, training opportunities, and a supportive team culture.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Be the face of the GPA and enhance user experiences every day.
- Qualifications: Strong communication skills and experience in customer service or operations.
The predicted salary is between 30000 - 40000 £ per year.
About the Role
Days of Working: Monday - Friday 08:00 - 16:30.
We will be the face of the Government Property Agency (GPA) across the North, curating a seamless and engaging experience for all building users. This dynamic role focuses on leading customer service excellence, coordinating operational support, and championing a culture of collaboration and care.
Key Responsibilities
- Build deep, trusting relationships with GPA colleagues and customers, acting as the main point of contact and ensuring personalized service.
- Maintain a safe, clean, and welcoming office environment, including meeting room management, signage, and floor presence.
- Take ownership of customer issues, coordinate with service suppliers, and ensure quality control across all touchpoints.
- Lead initiatives that foster community, collaboration, and a positive workplace culture aligned with GPA and OCS values.
- Support emergency evacuation procedures and provide first-line technical fixes, escalating unresolved issues appropriately.
Requirements
- Right to Work in the UK and willingness to undertake a DBS and security clearance.
- Proven ability to manage multiple stakeholders and deliver exceptional service in public sector or commercial settings.
- Excellent verbal and written communication skills, with the ability to operate in a highly confidential environment.
- High-level proficiency in Microsoft Office and digital communication platforms; basic AV troubleshooting skills.
- First Aid (EFAW minimum) – training provided.
- IOSH – training provided.
Desired Qualifications
- Bachelor’s degree or equivalent.
- Soft Services or Operations background.
- Prior experience in facilities, hospitality, or real estate operations.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Workplace Experience Lead employer: OCS
As a Workplace Experience Lead at the Government Property Agency, you will thrive in a supportive and inclusive environment that prioritises employee well-being and professional growth. With a focus on collaboration and community, we offer comprehensive training opportunities and a commitment to excellence in customer service, ensuring that every day is both meaningful and rewarding. Join us in creating a welcoming workplace that values diversity and fosters a culture of care across the North.
