At a Glance
- Tasks: Ensure safety and security in a court environment while providing excellent customer service.
- Company: Join OCS UK & Ireland, a leading facilities management company with a strong commitment to values.
- Benefits: Fixed hours, overtime opportunities, funded training, and access to discounts and wellbeing resources.
- Other info: Diverse and inclusive workplace encouraging applications from all backgrounds.
- Why this job: Make a real difference in your community while developing valuable skills in a supportive team.
- Qualifications: SIA Licence, strong communication skills, and a professional approach required.
The predicted salary is between 30000 - 40000 £ per year.
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award‑winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values – Trust, Respect, Unity, and Empowerment.
The position is based at West Cumbria Courthouse and works Monday‑Friday on a 3‑week rota:
- Week 1: 08:00‑16:00
- Week 2: 09:00‑17:00
- Week 3: 09:30‑18:30
There is an opportunity for overtime at weekends when AD‑HOC requests are received from contractors. As a Court & Tribunal Security Officer, you will play a key role in maintaining a safe, secure and welcoming environment within a designated court or tribunal building. You will oversee access control, monitor activity, respond to incidents, and ensure all visitors, staff and service users are supported with professionalism and respect. This is a site‑based role where you will work closely with colleagues and the wider court service to deliver a consistently high standard of security and customer service.
Key Responsibilities
- Provide a professional, welcoming, customer‑focused service to all court users
- Control access to the building, ensuring security procedures are followed at all times
- Operate security equipment including CCTV, x‑ray machines and handheld metal detectors
- Conduct searches in line with site procedures
- Monitor public and restricted areas, maintaining regular communication with control points
- Respond promptly and effectively to alarms, incidents and security concerns
- Accurately record and report all incidents and activities
- Support the safe and secure movement of people within the building
- Maintain high standards of professionalism and compliance at all times
Requirements
- Right to Work in the UK and ability to pass an enhanced DBS and BS7858 security clearance
- A valid SIA Licence and relevant security experience
- Strong communication and customer service skills
- A professional, reliable and detail‑focused approach
- Good understanding of security procedures and health & safety practices
- Ability to remain calm and respond effectively in challenging situations
Desirable
- Experience working within public sector or regulated environments
- Experience using security systems such as CCTV and screening equipment
Benefits
- Guaranteed fixed hours per week with additional earning potential through overtime at enhanced rates
- £1 per hour Attendance Allowance on contracted hours (subject to criteria)
- Funded training, development opportunities and a clear pathway to recognised qualifications
- Work as part of a professional and supportive team within the Courts & Tribunals Service
- Access to the Hapi app for discounts, rewards and wellbeing resources
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Court & Tribunal Security Officer in Workington employer: OCS
OCS UK & Ireland is an exceptional employer, offering a supportive and inclusive work environment for Court & Tribunal Security Officers at West Cumbria Courthouse. With guaranteed fixed hours, opportunities for overtime, and funded training leading to recognised qualifications, employees can expect meaningful career growth while being part of a professional team dedicated to maintaining safety and security. The company's commitment to its TRUE values fosters a culture of trust, respect, unity, and empowerment, making it a rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Court & Tribunal Security Officer in Workington
✨Tip Number 1
Get to know the company culture! Before your interview, check out OCS UK's website and social media. Understanding their TRUE values – Trust, Respect, Unity, and Empowerment – will help you connect with the interviewers and show that you're a great fit.
✨Tip Number 2
Practice your responses to common interview questions. Think about how your previous experience aligns with the role of a Court & Tribunal Security Officer. We want you to highlight your customer service skills and any relevant security experience!
✨Tip Number 3
Dress the part! First impressions matter, especially in a professional environment like a courthouse. Make sure you look smart and presentable to convey your professionalism and respect for the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision. Remember, we’re rooting for you!
We think you need these skills to ace Court & Tribunal Security Officer in Workington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Court & Tribunal Security Officer role. Highlight any relevant security experience and customer service skills that align with what we’re looking for. This shows us you’ve done your homework and are genuinely interested!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your understanding of security procedures and how you can contribute to maintaining a safe environment at the courthouse.
Showcase Your Communication Skills:As a Court & Tribunal Security Officer, strong communication is key. In your application, give examples of how you’ve effectively communicated in previous roles, especially in challenging situations. We want to see how you handle pressure!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at OCS
✨Know Your Security Procedures
Familiarise yourself with the key security procedures relevant to a Court & Tribunal Security Officer. Understand access control, incident response, and the operation of security equipment like CCTV and metal detectors. This knowledge will show your commitment to maintaining safety and professionalism.
✨Demonstrate Customer Service Skills
Since this role involves interacting with court users, be prepared to showcase your customer service skills. Think of examples where you've provided excellent service or resolved conflicts. Highlighting your ability to remain calm and professional in challenging situations will set you apart.
✨Showcase Your Team Spirit
This position requires working closely with colleagues and the wider court service. Be ready to discuss your experience in teamwork and how you contribute to a positive work environment. Emphasising your alignment with the company's TRUE values—Trust, Respect, Unity, and Empowerment—will resonate well.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Practice responding to potential incidents you might face as a security officer. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively, demonstrating your thought process and decision-making skills.
