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- Tasks: Coordinate train cleaning operations and ensure a safe environment for passengers.
- Company: Join OCS, a leading facilities management company with a diverse workforce.
- Benefits: Flexible shifts, career progression, and a supportive work culture.
- Why this job: Make a real difference in the travel experience while developing valuable skills.
- Qualifications: Good communication skills and a willingness to learn IT systems.
- Other info: Inclusive workplace that values diversity and personal growth.
The predicted salary is between 30000 - 42000 £ per year.
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
About The Role
3AM shift, 3PM shift, 1 day off. We are currently recruiting for a Train Coordinator to support at our client’s site. As a Train Coordinator at OCS, you will play a crucial role in providing safe, clean environments for those using the train services. The overall purpose of this position is to control from the desk the operational cleaning process for the day; it is a highly challenging position and you must gain good IT skills and knowledge of a couple of computer programs.
Main Duties And Responsibilities
- Setting up the computer and programs (Web Gemini, Darwin, Open Train Times).
- Switch on the Site phones and check on any information left from the day before.
- Print daily Simplifiers, Team Leaders daily sheets, phones signing sheet, platform countdown sheets.
- Update the Simplifiers with the daily Head codes and Fleet numbers.
- Make sure Radios and Team Leader’s phones are working perfectly, charge them if necessary.
- Log any sickness or absence in the Absence Logbook and report immediately to Supervisor or Manager.
- Communicate and delegate to any of the Group’s Team Leaders a Train before any Train arrives in the Station, ensuring teams have enough time to reach the platform before the train arrives and designate a level of cleaning depending on the circumstance and availability of times before passengers boarding.
- Log in the simplifier any special information during the day, finishing team times, log any cancellation/reports from Controller or operatives and report to the supervisor or Manager of any important information.
- Cover any vacancy in the rosters if the supervisor is not available.
Additional Duties
- As a coordinator, you are responsible for the opening and closure of the site, and the security of our office when your supervisor or manager are not on site.
- Check the previous Coordinator handover report and act on any important request or report to Supervisor once arrive on site.
- Get in touch with the main Network Rail controller and find out about any Out-stables, delegate and ensure this is getting cleaned.
Key Skills And Qualities Needed
- Provide good and polite communication with visitors, customers and work colleagues.
- Provide excellent Customer service skills.
- Flexibility on mornings and afternoons as rosters vary weekly.
- Help to control the stock and consumables when the supervisor is not around.
- Ensure every team has the correct equipment (hoovers), phones and that the Team Leader signs IN and OUT for this; if not happening report to your supervisor or manager.
- Allocate trains to the teams equally and fairly.
How To Apply
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available. We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Train Coordinator employer: OCS
Contact Detail:
OCS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Train Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at OCS. You never know who might give you a heads-up about an opportunity or even put in a good word for you.
✨Tip Number 2
Prepare for the interview by researching OCS's TRUE values. Think about how your experiences align with Trust, Respect, Unity, and Empowerment. Show them you’re not just a fit for the role, but also for their culture!
✨Tip Number 3
Practice your communication skills! As a Train Coordinator, you'll need to delegate and interact with various teams. Role-play common scenarios with a friend to boost your confidence and clarity.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can sign up for job alerts to stay updated on new opportunities that match your skills.
We think you need these skills to ace Train Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Train Coordinator role. Highlight your relevant experience and skills, especially in IT and communication, as these are key for the position.
Showcase Your Customer Service Skills: Since this role involves interacting with visitors and colleagues, emphasise any previous customer service experience. We want to see how you can contribute to creating a safe and clean environment for everyone.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use bullet points where necessary to make it easy for us to read and understand your qualifications and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you can sign up for job alerts while you’re at it!
How to prepare for a job interview at OCS
✨Know Your Tech
Familiarise yourself with the computer programs mentioned in the job description, like Web Gemini and Darwin. Being able to discuss your experience or knowledge of these tools will show that you're ready to hit the ground running.
✨Demonstrate Communication Skills
Since the role involves a lot of communication with team leaders and customers, prepare examples of how you've effectively communicated in past roles. Think about times when you had to delegate tasks or resolve conflicts.
✨Show Flexibility and Adaptability
The job requires flexibility with shifts, so be ready to discuss your availability and willingness to adapt to changing schedules. Share any previous experiences where you successfully managed unexpected changes.
✨Emphasise Teamwork
As a Train Coordinator, you'll need to work closely with various teams. Prepare to talk about your experience working in teams, how you contribute to a positive team environment, and how you handle challenges within a group setting.
