Train Coordinator

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values – Trust, Respect, Unity, and Empowerment.

About The Role: We are currently recruiting for a Train Coordinator to support at our client’s site. As a Train Coordinator at OCS, you will play a crucial role in providing safe, clean environments for those using the train services.

The overall purpose of this position is to control from the desk the operational cleaning process for the day. It is a highly challenging position, and you must gain good IT skills and knowledge of computer programs.

Main Duties And Responsibilities:

• Setting up the computer and programs (Web Gemini, Darwin, Open Train Times).
• Switch on the Site phones and check on any information left from the day before.
• Print daily Simplifiers, Team Leaders daily sheets, phones signing sheet, platform countdown sheets.
• Update the Simplifiers with the daily Head codes and Fleet numbers.
• Make sure Radios and Team Leader’s phones are working perfectly, charge them if necessary.
• Log any sickness or absence in the Absence Logbook and report immediately to Supervisor or Manager.
• Communicate and delegate to any of the Group’s Team Leaders a Train before any This arrive in the Station.
• Log in the simplifier any special information during the day, finishing team times, log any cancellation/reports from Controller or operatives and report to the supervisor or Manager of any important information.
• Cover any vacancy in the rosters if the supervisor is not available.

Additional Duties:

• As a coordinator, you are responsible for the opening and closure of the site, you have the responsibility of the security of our office when you supervisor or manager are not on site.
• Check the previous Coordinator hand over report and act on any important request or report to Supervisor once arrive on site.
• Get in touch with main Network Rail controller and find out about any Out-stables, delegate and make sure this is getting clean.

Key Skills And Qualities Needed:

• Provide a good and polite communication with visitors, customers, and work colleagues.
• Provide an excellent Customer services skill.
• Flexibility on mornings and afternoons as rosters vary weekly.
• Help to control the stock and consumables when supervisor is not around.
• Make sure every team has the correct equipment (hoovers), phones and the Team Leader sign IN and OUT for this, in case this is not happening report to you supervisor or manager.
• Allocate trains to the teams equally and fairly.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.