At a Glance
- Tasks: Monitor CCTV, conduct patrols, and respond to incidents in the retail environment.
- Company: Join a diverse team committed to providing a safe shopping experience for all customers.
- Benefits: Flexible working hours including weekdays, weekends, and bank holidays.
- Other info: Opportunity to assist with additional duties as requested by management.
- Why this job: Be a visible deterrent to crime while delivering excellent customer service.
- Qualifications: Valid SIA Licence required along with strong observational skills.
The predicted salary is between 26400 - 30400 £ per year.
As a Retail Security Officer, you will play a vital role in protecting customers, staff, and stock, ensuring a safe and secure shopping environment. You will act as a visible deterrent to criminal activity, provide excellent customer service, and respond effectively to incidents within the retail environment.
Working Hours
Days of Working – Variable day shifts including weekdays, weekends and bank holidays.
Key Responsibilities
- Act as a visible security presence within the store, deterring theft and anti-social behaviour.
- Conduct regular patrols of the store premises, ensuring safety and security at all times.
- Monitor CCTV and other security equipment to identify and respond to suspicious activities.
- Carry out searches of individuals if required in accordance with company policies.
- Respond to alarms and incidents promptly, escalating issues to management or law enforcement as necessary.
- Complete detailed and accurate incident and observation reports.
- Liaise with store management and staff to address security concerns or potential threats.
- Provide a professional and welcoming approach to customers, staff, and visitors.
- Assist customers with directions or queries where needed.
- De-escalate confrontational situations calmly and professionally.
- Ensure compliance with all site-specific procedures, company policies and legal requirements.
- Support the wider security team and assist with additional duties as requested by the Site Supervisor or Security Manager.
Essential Requirements
- Valid SIA Licence – Door Supervisor (DS) or Security Guarding required.
- Strong observational skills, ability to identify suspicious behaviour.
- Proven ability to handle difficult situations calmly and professionally.
- Excellent verbal and written communication skills for reporting and interactions.
- A proactive and professional approach to ensuring safety and security.
- Flexibility to work varied shifts, including weekends and evenings.
Equal Opportunity Statement
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Retail Security Officer in Tiverton employer: OCS
This role is based in a dynamic retail environment where safety is paramount. The company values diversity and offers an inclusive workplace. Employees are encouraged to contribute to a secure shopping experience for all.
