At a Glance
- Tasks: Ensure safety and security while providing exceptional customer service in courts.
- Company: Join OCS, a leading facilities management company with a commitment to excellence.
- Benefits: Competitive pay, attendance allowance, and opportunities for professional development.
- Other info: Inclusive workplace that values diversity and offers career growth.
- Why this job: Be part of a dedicated team making a real difference in the community.
- Qualifications: SIA Licence, strong customer service skills, and right to work in the UK.
The predicted salary is between 24000 - 28000 € per year.
About The Company
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
About The Role
Are you passionate about providing exceptional customer service while ensuring safety and security? Join OCS as a Security Officer in the Courts and Tribunal System and be part of a team that values your dedication and professional growth. At OCS, we are committed to being an ‘Employer of Choice’ by investing in our colleagues’ development through funded programs and opportunities to gain qualifications.
Responsibilities
- Provide exceptional customer service, welcoming and guiding court users.
- Monitoring premises and visitors via CCTV and x-ray machines, together with other security checks such as using hand-held metal detectors on court users and bag searches on arrival.
- Patrolling and securing access to buildings and satellite buildings, keeping in contact with the control room with the use of hand-held radios.
- Responding to panic alarm buttons in Judges' rooms, courts and offices.
- Responding to any security issues within the complex and recording and reporting details of those incidents.
Attendance Allowance of £1 per hour can be earned on contracted hours, subject to meeting certain attendance-related criteria.
Qualifications
- Must have Right to Work in the UK.
- An enhanced DBS and BS7858 security clearance will be completed for the successful candidate.
- SIA Licence and relevant security related experience.
- Strong people and customer service skills.
- Good diligence and high standard of work.
- Effective communication skills.
Equal Opportunities
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Court & Tribunal Security Officer in Sunderland employer: OCS
At OCS UK & Ireland, we pride ourselves on being an exceptional employer, particularly for those in the role of Court & Tribunal Security Officer. Our commitment to employee development is evident through our funded training programmes and opportunities for career advancement, all within a supportive and inclusive work culture that embodies our TRUE values of Trust, Respect, Unity, and Empowerment. Join us in making a meaningful impact while enjoying competitive benefits and a collaborative environment in the heart of the justice system.
StudySmarter Expert Advice🤫
We think this is how you could land Court & Tribunal Security Officer in Sunderland
✨Tip Number 1
Network like a pro! Reach out to current or former OCS employees on LinkedIn. A friendly chat can give you insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common security officer scenarios. Think about how you'd handle various situations, like dealing with difficult court users or responding to alarms. We want you to shine!
✨Tip Number 3
Show off your customer service skills during the interview. Remember, OCS values exceptional service, so share examples of how you've gone above and beyond in past roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings and updates directly from us.
We think you need these skills to ace Court & Tribunal Security Officer in Sunderland
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience and skills that match the job description. We want to see how your background aligns with our mission at OCS, so don’t be shy about showcasing your customer service and security expertise!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for providing exceptional customer service and ensuring safety. Let us know why you’re excited about the role and how you embody our TRUE values.
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your key points stand out. This helps us get to know you better!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into our hands quickly. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at OCS
✨Know Your Role
Before the interview, make sure you understand the responsibilities of a Court & Tribunal Security Officer. Familiarise yourself with the key tasks like monitoring premises, using CCTV, and providing exceptional customer service. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role heavily involves interacting with court users, be prepared to discuss your previous customer service experiences. Think of specific examples where you went above and beyond to ensure safety and satisfaction. This will highlight your ability to handle challenging situations with grace.
✨Demonstrate Effective Communication
Effective communication is crucial in this position. During the interview, practice clear and concise responses. You might even want to prepare a few scenarios where you successfully communicated in high-pressure situations, as this will show your potential employer that you can handle the demands of the job.
✨Emphasise Your Commitment to Safety
Given the nature of the role, it's important to convey your dedication to safety and security. Discuss any relevant training or certifications you have, such as your SIA Licence, and express your understanding of the importance of maintaining a secure environment for all court users.
