Night Security Officer in Stoke-on-Trent

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award‑winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Shift Pattern: This role is working night shifts 6:30pm – 6:30am on a 2‑week rolling rota. Week 1 is Friday through to Tuesday and Week 2 is Wednesday & Thursday.

To ensure the welfare of all persons visiting or working at the Alton Towers Resort. Prevent loss to the company and its customers from unlawful activity, fire, or wastage. Provide a professional response to Security and Medical incidents following ATR departmental, Merlin Entertainments Ltd, and, if applicable, West Midlands Ambulance Service protocols and procedures. Support the Security and Medical department in providing an incident response in line with legal requirements and the company’s Health, Safety & Security guidelines.

• Provide a professional response to Security & Medical incidents as required.
• Ensure the health, safety, and security of all persons visiting or working on the Resort.
• Prevent loss or damage to property and assets from unlawful activity.
• Ensure the Merlin Values are followed and consistently demonstrated.
• Maintain physical and mental ability to complete the primary tasks of a Security Medical Nights Officer.
• Be an exemplary role model and inspirational team player who takes great pride in their Role.

• Support the safe and secure operation of the Resort according to departmental Standard Operating Procedures, legislation, and guidelines.
• Respond to Security and Medical incidents when required.
• Patrol all areas of the Resort during the night.
• Be comfortable in a control room environment and be proficient at operating CCTV systems.
• Assist the Security & Medical Management in their tasks.
• Complete personnel and vehicle searches when required.
• Correctly process departmental reports and paperwork.
• Be responsible for Cash in Transit around the Resort when required.
• Provide day cover on occasion when required.
• Ability to record information in statement form to a high standard.
• Attend court if required.
• Respond to incidents including antisocial behaviour, trespassing, and other criminal activity.
• Report any visitors, contractors, or employees that appear to be under the influence of alcohol or drugs.
• Carry out administrative and cleaning duties as required.
• Ensure all contractors comply with all relevant legislation, codes of practice, and company procedures.
• Support rescue and evacuation activities when necessary.
• Support hotel night team with operations as required.
• Ensure any maintenance issues are logged on Infor for Technical services to action.

• SIA (Door Supervisor) qualification is essential.
• SIA (CCTV) qualification is essential.
• Maintain minimum FREC 3 with the willingness to achieve CFR status.
• Maintain Full UK Driving Licence.
• Ability to work night shifts.

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.