At a Glance
- Tasks: Assist passengers with restricted mobility through the airport, ensuring a smooth and safe experience.
- Company: Join OCS UK & Ireland, a leading facilities management company with a strong commitment to its people.
- Benefits: Enjoy competitive pay, pension scheme, discounts, and access to training and development opportunities.
- Other info: Be part of an award-winning employer that values diversity and offers flexible pay options.
- Why this job: Make a real difference in people's travel experiences while developing valuable skills.
- Qualifications: Full UK driving licence and ability to communicate effectively with diverse individuals.
The predicted salary is between 12 - 15 £ per hour.
About The Role: The main purpose of the role is to ensure the safe transfer of Passengers with Restricted Mobility (PRM) through the airport terminal in a timely manner, providing mobility assistance and enabling passengers to enjoy all aspects of the airport experience. We are looking for a customer focused and friendly individual to join our team of workers and help create a memorable experience for every visitor to the airport. This position will be trained and Multi-Skilled to drive varied vehicles within the airport to aid the passengers' transportation.
Main Duties:
- Meet and greet arriving/departing/transferring Passengers with Restricted Mobility (PRM)
- Communicate effectively with the passengers and staff
- Assist Passengers with Restricted Mobility (PRM) at drop off/pick up points, airline check-in, airport security and pre-boarding aircraft.
- Transport passengers within the airport using varied vehicles.
- In a safe manner, assist in the transfer of passengers from aircraft to airport terminal using various equipment
- Comply with all Health & Safety regulations.
- Use company equipment responsibly ensuring all equipment is maintained.
To be successful in the role, you will need:
- Ability to communicate with people and colleagues at all levels
- Ability to lift passengers in accordance with manual handling guidelines.
- Full UK driving license
What will you get in return?
- A pension scheme - to save for the future - eligibility rules apply
- Access to high street discounts
- Access to low interest loans
- Recognition scheme ‘OCS Stars’ - monetary rewards given to top performers
- Training and Development - apprenticeships, e-learning, English as a Second Language and our award nominated ‘Impact’ Programme
- Long Service Awards
- Cycle to work scheme - discounted bicycles
- Access to our Employee Assistance Programme - 24-7 Wellbeing Support
About The Company: OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
Why Work for OCS?
- Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.
- Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.
- Retail Perks: With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
- Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
- Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Casual Passenger Assistant in Southampton employer: OCS
OCS is an excellent employer that values its employees by fostering a supportive and inclusive work culture in Bristol. With opportunities for personal growth and development, you will be part of a dedicated team that prioritises customer satisfaction and teamwork, making every day rewarding and meaningful.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Passenger Assistant in Southampton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at OCS. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like OCS before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Casual Passenger Assistant in Southampton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to OCS:Your cover letter is your chance to shine! Tell us why you want to work at OCS specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at OCS!
How to prepare for a job interview at OCS
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
