At a Glance
- Tasks: Be the friendly face of our office, greeting visitors and managing calls.
- Company: Join OCS UK & Ireland, a top facilities management company with a vibrant culture.
- Benefits: Enjoy flexible pay, digital learning, and exclusive retail perks.
- Other info: We celebrate diversity and welcome applicants from all backgrounds.
- Why this job: Make a positive impact while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a professional attitude are essential.
The predicted salary is between 24000 - 30000 £ per year.
Days of working: 12:15pm‑5:00pm Monday – Friday. As a receptionist, you will be the first point of contact for visitors and callers, providing a professional and welcoming service. Reporting to the Facilities Manager, you will handle a variety of administrative tasks to support the smooth operation of the office.
Key Responsibilities
- Greet and direct visitors, ensuring they feel welcome and are assisted promptly.
- Provide them with necessary information or direct them to the appropriate person or department.
- Answer and transfer phone calls efficiently, taking messages when necessary and ensuring accurate communication.
- Handle incoming and outgoing mail and packages, sorting and distributing them to the correct recipients.
- Schedule appointments and maintain calendars, coordinating meeting rooms and ensuring all arrangements are in place.
- Provide general administrative support to the team, including filing, data entry, and managing office supplies.
- Maintain a tidy and presentable reception area, ensuring it reflects the professional image of the company.
- Assist with data entry and record keeping as needed, ensuring accuracy and confidentiality.
- Ensure accurate and timely communication within the office, relaying messages and information promptly.
Essential Hiring Criteria
- You must have the right to work in the UK.
- Professional demeanour and appearance.
- Strong communication skills, both verbal and written.
- Ability to multitask and stay organised in a fast‑paced environment.
- Proficiency in using office equipment like phone systems and copiers.
- Friendly and welcoming attitude.
- Reliable and punctual, with a strong work ethic.
About The Company
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award‑winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values – Trust, Respect, Unity, and Empowerment.
Benefits
- Award‑Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025.
- Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.
- Retail Perks: With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
- Professional Growth: 600+ live learners across UK&I—empowering colleagues with further development and qualifications.
- Flexible Pay: Access a portion of earned wages before payday with our Wagestream App (Contract Specific).
Equal Opportunity
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability or age.
Receptionist in Smethwick employer: OCS
At OCS UK & Ireland, we pride ourselves on being an award-winning employer that values Trust, Respect, Unity, and Empowerment. As a receptionist, you will thrive in a supportive work culture that prioritises professional growth through our OCS Academy and offers flexible pay options. With a commitment to inclusivity and a diverse workforce, you'll find a welcoming environment where your contributions are recognised and valued.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Smethwick
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like OCS and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at OCS and let us see your personality shine through!
We think you need these skills to ace Receptionist in Smethwick
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and OCS.
Get Familiar with Our Brand:Before applying, take some time to learn about OCS and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at OCS
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress OCS.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which OCS will surely appreciate.
