At a Glance
- Tasks: Join our Front of House team, answering calls and greeting visitors with a smile.
- Company: OCS UK & Ireland, a leading facilities management company with a diverse workforce.
- Benefits: Inclusive environment, training opportunities, and a chance to develop your skills.
- Other info: Flexible shifts and opportunities for career growth in a dynamic setting.
- Why this job: Be the face of our company and make a positive impact every day.
- Qualifications: Excellent communication skills and a friendly, professional attitude.
The predicted salary is between 18900 - 23100 £ per year.
About The Role
OCS are looking for an enthusiastic and capable individual to form a key part of the team.
To work as part of the Front of House team in the delivery of tasks to fulfil the contractual requirements.
To ensure that service delivery is maintained to SLA’s and ensure that all activities are delivered in accordance with customer expectation.
Shift Pattern
Monday -Wednesday 13:00-17:00 Thursday-Friday 07:00-17:00
Key Responsibilities
- Answering phone calls in an efficient and professional manner.
- Callers are to be announced when put through the relevant extension, with messages to be taken if the call cannot be taken at that time.
All messages to have time, date, caller's name, company, contact no and reason for call, if appropriate.
Messages must be passed to the recipient promptly.
- Greeting visitors and contractors ensuring all names and details are logged and recorded in the correct book on reception and notifying the appropriate member of staff.
All visitors must have appointments and be accompanied at all times.
- To work as part of the Front of House team in the delivery of task to fulfil the contractual requirements.
- To project a professional and positive image at all times, to both internal and external customers.
- To ensure that processes regarding the access of staff and visitors into the premises are adhered to.
- To assist with meeting room bookings when required.
- To provide back-up administration support as and when required.
- To operate a clear desk policy and be responsible for general tidiness and housekeeping within the Reception area.
- To develop an understanding of OCS in order to improve personal contribution to the company and all staff interacted with.
- To carry out as requested any other office duties, which are normal custom and practice.
- To undertake sufficient training to ensure knowledge of the systems required to facilitate the position.
- To esculate all feedback for quick resolution.
- To communicate effectively with all colleagues to prioritise work and encourage excellent feedback.
- Management of day to day inventory and stock control.
- To load and unload deliveries if required and safe to do so.
- Monitor and respond to environmental system alarms within the unit.
- Collection, use of x-ray, sorting and delivery of post across site.
- Ensuring compliance with manual handling, risk assessments at all times.
- Reconfiguring meeting and conference room furniture and equipment as directed.
- To carry out PPM and reactive tasks as instructed.
- Provide assistance to third parties as and when required.
- Act upon reasonable requests and instructions from FOH Supervisor, Contracts Manager and Client.
- To work reasonable overtime as and when required.
- IT literate for spreadsheets, database and general word applications essential.
- Ability to multitask and work alone.
- Excellent communication skills and the ability to motivate others.
- Willing to learn new skills and can disseminate knowledge to other team members.
- Exemplary customer service skills
- Calm under pressure
Personal Specification
- Excellent telephone manner
- Good communication skills
- Smart, presentable appearance
- Use of own initiative
- Personable, approachable and able to work as part of a team
- Extensive reception experience
- Good switchboard skills
- Well organised with the ability to prioritise
- Good IT skills including Word, Excel and Lotus Notes
About The Company
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn.
We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.
Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve.
Our commitment to doing business the right way is rooted in our TRUE values -
Trust, Respect, Unity, and Empowerment.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals.
We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
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Facilities Front Of House Reception in Slough employer: OCS
OCS is an excellent employer that values its employees by fostering a supportive and inclusive work culture in Bristol. With opportunities for personal growth and development, you will be part of a dedicated team that prioritises customer satisfaction and teamwork, making every day rewarding and meaningful.
StudySmarter Expert Advice🤫
We think this is how you could land Facilities Front Of House Reception in Slough
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like OCS and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at OCS and let us see your personality shine through!
We think you need these skills to ace Facilities Front Of House Reception in Slough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and OCS.
Get Familiar with Our Brand:Before applying, take some time to learn about OCS and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at OCS
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress OCS.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which OCS will surely appreciate.
